Astra Hotel

Hotel carino, ma servizio terribile, una volta arrivato non risultava la prenotazione, la reception si è lamentatata della tariffa troppo bassa, mi è stata data una chiave di una camera occupata e sono entrato in una camera con 2 persone nude che ovviamente si sono sentite disturbate.Peccato perché l'hotel in se è abbastanza carino

Unfriendly, disrespectful and inattentive staff.
No mention of the whole hotel undergoing renovations which caused noise and overall discomfort.
You practically had to walk through a construction site to get to your room.
We definitely was met with a feeling of contempt because of our young age, despite having paid the same as everyone else for the stay.
Would never return…

This hotel is in an incredible location, but sadly that's where the benefits of staying here ends.
It is a 4* hotel that is more like a 3*, it is very dated and has an odd smell, the foyer is nice but again thats about it, the rest of the hotel is in serious need of updating.

My room window opened into the parking garage, (see photo) which is very loud with, workmen on chainsaws, the cleaning staff moving laundry in their metal cages, and vehicles. This may be the loudest hotel I've ever stayed at being woken up very late at night and very early in the morning. If not for the above mentioned, then the continual rotation of bus loads of school kids running around the halls at night screaming until 00:30 will also do it.
Various reports to the hotel staff but apart from telling the teachers they were powerless.
The rooms are good size, but need updating, the walls are paper-thin, and you can hear everyone above, below, and in the corridors. The beds are very comfortable though, and bathroom is good.

The most pleasant part of my stay was breakfast in the morning, the hotel put on a good breakfast and the two ladies who worked breakfast were amazing. Very polite, welcoming and really looked after us. Thank you.

The reception I found quite rude, I would often walk into the hotel and the receptionist wouldn't even look up from the desk or say hi. No one in particular just across the staff.

I was here for work for 2 weeks and thankfully I didn't have to pay for myself. But if I had I would have felt this was not value for money. The hotel is not a 4*, its dated, had an odd smell and although has a comfy bed, you will be kept awake at night and woken early in the morning. It's so so loud. I would not recommend staying here. The location is really the only benefit.

The room itself is a good size, but so many problems. First the noise, from inside and outside. I would say Ferrara is a quiet town, but if it wasn't noisy guests it was a live band outside or people shouting in the street keepingme awake. Its the noisiest hotel I have stayed in. There is a heating control in the room, but the heating still comes on by its self, heating an already hot and stuffy room. You also could not shower without flooding the bathroom.
The breakfast was good and the staff helpful and the Astra is in a convenient location but I would not recommend.

L’emplacement bien, mais pour un hôtel 4 étoiles la propreté reste à désirer: invasion de fourmis et araignée dans la chambre, et dans les lits.
Nous avions demandé et réservé , Une chambre triple pour 3 adultes, mais nous avions eu un mauvais canapé lit qui nous a bloqué le dos !
Le petit déjeuner correct.
La climatisation dans la chambre ne marchait pas, il fallait descendre à la réception à chaque fois pour demander de baisser ou d’augmenter, vraiment pas pratique!
La douche sans pression, un flexible peu pratique.