Hotel Alexander

Poor standard of hotel. Rooms at dated and lacking amenities suchas a kettle, glasses etc. Fridge is filthy, shower cubicle from 1960!! Colours are awful, beds are so uncomfortable and pillows are like folded paper (so uncomfortable! Corridors are grim, breakfast is basic, cold and lacking finesse. The lady working there uses one set of gloves all morning cooking every pans re arranging pastries with the same glove, disgusting! They messed up the arrival as I first didn’t pay anything and then I paid the room and city tax and then they came back and said the city tax charge was incorrect so they asked for more money! This is not a 4- star, at the most a 2+

I am not adding any positives as they were few. In my own opinion and experience of this hotel. This is the worst treatment I have ever had at any hotel I have stayed in and there has been many world wide. On arrival for our 7 night stay to be told we are only booked for 6 nights, although I had written confirmation that I was infact booked for 7 nights. Reception totally uninterested in this and just responded take it up with your agent also answering phone when we were discussing this, we also checked next day with another receptionist she was also uninterested and was extremely rude to my wife basically chucking us out in the street for our last day/night. Customer service and personality training needed I think. Never even recognised once passing through reception unlike all other hotels I have been to. More worring trip hazards all over the place witnessed aftermath of another guest falling over and pulling displaystand over could have been bad, going to and coming from room you have to walk through dining room which is terrible. We only had breakfast and it was horrible. In my opinion hotel has a lot of safety issues including the smoke detector in our room was capped and taped off making it inoperable not sure of regulations in Italy but in UK this is illegal. We arranged another hotel for last day/night, they were extremely helpful and professional when dealing with us restoring a bit of faith to return to lake Garda but definitely not the Alaxander Hotel.

My husband and I where booked to stay7 nights in this hotel through an organised tour trip with travel company arriving 18th September 2024. On arrival at check in the receptionist informed us where informed we where only booked for 6 nights, we showed her our reservation documents from the travel company, the receptionist was un interested and unwilling to check our documents, during check in she constantly answered telephone at reception and speaking to other member of staff until we questioned her customer service. She informed us we needed to contact our travel company. Which we did straight away whilst in reception. We where informed by them we where booked for 7 nites and they would rectify this with the hotel and would contact the hotel regarding the booking, to check back with reception in a few days. We did as instructed on day 2 of our holiday, again receptionist was extremely rude and unhelpful, she didn't even lift her head to engage with us. She continued to look at her desk. She stated that there had been no communication from travel company without even checking computer or engaging with ourselves. When we asked her why she hadn't check for us she informed myself, "mam if I say we have not had anything then we haven't " in a very aggressive rude manner. The reception staff unprofessional certainly ertainly need some customer service training Room was clean although dated. Strange lay out with shower in hall way. No tea or coffee facilities. Very poor for 4 star hotel. Smoke detector in room capped and taped, making it inoperable. Very frightening. We had a balcony room which was shared with several room. Artifical grass dirty. Over grown plant pots filled with weeds. Trip hazard at patio area accessing balcony and sunlounger especially for anybody with mobility issues or visually impaired Breakfast choice appalling, scrambled egg appeared to be uncooked. Limited choice. Table of cakes for breakfast. Limited choice of fruit, have never stayed in hotel anywhere where bananas are chopped up and turning bkack. Only positive about restaurant was the waiting staff who where polite and professional. Had to access room and reception area through restaurant area, which in evenings was not very nice for guests having evening meal. The reception area is also a trip hazard for anybody never mind guests with mobility issues or visually impaired as there no clear differential marking on level changes, I am fit and healthy and nearly tripped over at ramp near lift and access door to dining room. On arrival we witnessed the aftermath of a lady having fallen We have travelled extensively in Europe, USA and Asia and never experienced a experience like this. Thankfully we did move on oour final night and recieved excellent experience with helpful professionals service in a safe room Avoid this hotel at all cost These are my options of this hotel .