Leonardo Royal Hotel Venice Mestre in Mestre

I would never recommend staying at this hostel, especially if you’re a solo traveler.

During my stay, my daypack was stolen from inside my room while I was showering and the hostel staff did absolutely nothing to help. A woman followed me from the lift into my room. I assumed she was a new guest as my room had empty beds and while I was in the bathroom, she stole my bag and disappeared.

The response from the hostel was beyond disappointing. They sent me on a wild goose chase to a police station that refused to help, claiming it wasn’t in their jurisdiction. The hostel staff showed zero empathy, offered no guidance, didn’t call the police, and made no effort to assist. It was only after I called the emergency number myself that officers were finally sent to investigate.

The least you could have done was to direct me to the right police station or advice me to contact the emergency hotline. As a local you should have known that the police station in the train station does not cover crimes that happen beyond the police station and you still directed me there. You'll need to relook on your SOP for when crimes like this happen as this is truly unacceptable.

Even after the incident, the hostel took no responsibility. My roommates raised our concerns, and the staff blamed us for not having our belongings locked instead of acknowledging the clear lack of security. Someone also tried to break into our room the day before this incident. It seems like this hostel attracts a lot of unwanted visitors.

There was no follow-up, no security improvements, no apology, and no compensation. During my stay there, here are other lapses in security that I observed:
1) Anyone can enter the lift lobby, there was no card access only to the lifts
2) No locks or lockers in rooms, you're expected to get your own lock
3) Security guards were present but did nothing
4) I enquired about using their lockers the next day and they were out of order during my stay (an icing on the cake for sure)

There are many better, safer places to stay in Venice, do yourself a favor and choose one of them.

The hotel's location is convenient due to its proximity to the train station. The staff were pleasant, and the lounge appeared quite nice, leading us to anticipate a similarly well-maintained room. However, upon exiting the elevator, we were disappointed to find the floor dirty and moldy. My friend also discovered a bug on his mattress. Furthermore, the hotel only provides USB charging ports, lacking standard electrical outlets, which proved inconvenient as I only had a Type-C charger and a standard plug.

we had a twin room for 2 nights and we asked to get another room since the bathroom had mold everywhere. The second room wasn’t clean either and the bathroom had less mold. The people at front desk were kind and gave us 4 complimentary drinks for the inconvenience. Still, for the price and not being in the island, I think is not worth it, either get something cheaper and clean or pay more and get something fancy. This had a nice entry but that’s all. Nearby bus stop for lines going to the island.

I arrived on April 13, 2024, spring time. and the weather was very hot during the day. The A/C was not working and when I asked the front desk about it, they Indicated the maneger didn't authorized to turn on the A/C. They told me to opend the window.The smell of people sweat can be noticed in all the hotel. My room was soo hot, and the listing at expedia indicates the hotel has A/C, so went back to the front desk and asked for my money back, because I will leave the hotel. I talked to guy named Davido(yellow polo), he indicated that he filled in the system a claim # 384143 (he didnt wanted to give a printed copy of the claim or the email, just wrote on a piece of paper the registration #), and that my money will be returned to my CC but at this date (April 26) I have not recieved the money.
I talked to expedia too, and they said they were unable obtaind the refund from the hotel, and now expedia also don't want to return the money too.
In case A&O indcated my review is a scam or that I never registered at this place, this is the Expedia itinerary: 72761571561000