Argentario Lagoon Resort & Spa

I would like to start with asking who ever is reading this please do not be influenced by the so called “5/5” reviews as they are most likely family members and friends of the hotel owners and are not giving a true and honest opinion let alone even staying there.

We are have traveled across the world and stayed here.

If there was an option to go with 0/5 I will select this option for the following reasons:

Negatives:
- food was stale and mouldy,
- Dinner could only be served after 7:30pm.
- Staff were rude and not helpful
- Facilities not available as so called gym was not functional
- Bugs in the beds and we had to personally clean them and sleep in robes
- Construction of the hotel was extremely poor with paper thin walls as we could hear very clearly our neighbours concluding their honeymoon.
- Showers flood instantly as drainage does not work properly and water flooding from the bathroom into the bedroom.
- Do not attempt to even think about drinking or using the tea kettle in the room as I witnessed mould along the spout
- Cleaners do not clean properly
- Phone in the room was not operating or set up to contact room service. (we had to keep walking to the front reception when requesting anything)
- Extremely dark at night with an eerie feel to it.
- Trip hazards all over the complex as I myself tripped over multiple times
- My daughters burger bun was extremely stale and could not be eaten. Luckily the meat in the burger bun represented a formula 1 Pirelli Pzero racing tyre. Instantly sick after consuming.

Positives:
- we managed to get out of there alive.
- Gentlemen at front desk was very nice and should be promoted to a new hotel

Nice and clean hotel in the quiet countryside. Friendly personal and okayish breakfast for Italian standards.
Sadly, I can't recommend the place, because the rooms have zero sound isolation. If your neighbours even have a normal conversation, you can follow them. It's especially annoying if you try to sleep and someone is watching TV at 01:00 in the morning...

DISGRACEFUL…DECEITFUL…booked a ‘junior king suite on botanical garden’. Arrived and it was actually in the basement on a small dark courtyard…literally underground! They moved us to a ‘deluxe room on the garden’…not a junior suite which they said was a downgrade and the they would adjust the price. When we checked out, they said we had to arrange price adjustment through Expedia…when Expedia called them, they said no. DO NOT TRUST THEM