Hotel La Perla

The hotel is in a convenient location, with the beach only a minutes walk away and the Riva city centre reachable by foot in 20mins.
The pool is big and offers a decent amount of chairs. The breakfast buffet was acceptable and offered a wide choice, even though I personally didn’t get the separation in the restaurant between premium and basic rooms.

However, the state of the hotel, and especially the older building containing the basic rooms, is extremely old and outdated and reminds of the 70s. I feel like this is not highlighted sufficiently throughout booking platforms like Booking.com and Agoda.
The basic rooms do not have air conditioning, which makes the room unbearably hot and extremely uncomfortable to sleep in during warmer periods. We even considered sleeping on the balcony.
Also the bathroom is quite small and cramped and the design somehow prevents the door from opening completely such that two people can’t really use it at the same time.
The walls to other rooms and the hallway are pretty thin, such that noise is transmitted easily into the room (often due to the heavy room keys being used by other guests). The water pipes are quiet loud as well.

Unfortunately, the customer service was also not ideal for us. Upon a request if any lower level basic rooms would still be available to change to from our hot higher level basic room, I only got a „No, it’s August, we’re booked out!“.
While I understand that all rooms are booked out during high season, I would have expected a more proactive response to try and find a good solution for our problem.

All in all, the value for money didn’t match for us.

No working WiFi in the Room. After complaining at the front desk they comes with an excuse that it may is because of the weather. Seems like the ever same excuse.

They are not willing to give another room without any extra payment from our side. They said, that in that case everybody comes and ask for another room. In my opinion, not a good way of dealing with customers and guests.

Second point are very bad and loud water pipes. You feel like you sleep in the bathroom from the room beside. This is so much louder than the traffic at the main road below the window.

At all not a good start in the holiday at Garda lake.

Rooms are clean but very old and needs a Deeply renovation.

It’s seems like it is plan from hotel to give bad rooms to the customers. After an excuse they offer better rooms for extra costs. You feel like ripped off.

I stayed at Hotel La Perla and was very disappointed. The room looked nothing like the photos on Booking.com. It was extremely outdated — more like something from the 1980s — which was not shown in the listing images.

Several key amenities were broken:

The ceiling fan didn’t work, making the room uncomfortable.

The hairdryer was non-functional.

The bathroom was tiny, far smaller than suggested in the photos — likely hidden or misrepresented intentionally.

Overall, the price I paid was far too high for the quality and condition of the room. I expected much better based on the Booking.com listing. I’ve contacted customer support to request compensation due to these issues.

Would not recommend unless the hotel updates its facilities and improves transparency in how it presents rooms online.

We booked this hotel and were very excited to visit. The reception area and the front of the hotel is very smart, looks great and a fab location! on arrival o0ur passports were taken of us and when asked 8 hours later for them back, we were told they still needed them. The next day they were left on the reception desk for anyone to take. When we were given our key, we were told we weren't staying in the main building but an outside building. The lift was temperamental, live wires exposed. The room itself was basic at best. There was no AC but a very noise fan which you can't use if you want to sleep. When asked for another fan, it took 4 days (and several attempts of asking) for it to arrive. The rooms look around 30 years old, bathroom has no ventilation. Balcony doors don't lock. breakfast has a wide range however is the same everyday and not great if gluten free. On the plus side, the man bartended makes a great mojito which is the only good thing about the trip.

I chose this hotel as a last minute getaway. Thank goodness it was reduced because there is no way I’d of paid full price! I stayed in a premium room which was spacious but hardly premium. It was an acceptable standard. The WiFi might be free but that’s because at best it’s extremely poor , often non existent. I raised this issue but didn’t hear back. Worth noting that a member of staff on reception said I was lucky with my room. They said it was like two different worlds between that and a standard room! Breakfast was poor. The same tired old tinned peaches, pineapple and prunes out the whole week! After three days I ate breakfast else where. That being said the friendliest and most effective staff were the cleaners- my room was clean! Al in all look else where!