Hotel Vittoria in Trapani

Location is pretty good
Breakfast crew is great. One of the receptionists was wonderful and accommodating. The one that I checked in with, though, was not the best.

Not the best for non-Italian
Let me start by saying the hotel is centrally located — that’s the only real positive. Unfortunately, my interactions with one of the receptionists left me with a strong recommendation for non-Italian tourists: steer clear.

When I arrived, I patiently waited while both receptionists attended to other guests in the most leisurely, anti-rush manner possible. When it was finally my turn, I asked about the parking situation. Despite the parking lot being right next to the hotel, the receptionist had no clear information. The language barrier only added to the confusion.

I even went outside and asked two nearby businesses about parking — one pointed vaguely at a ticket machine but wasn’t sure, and the other didn’t understand me at all. For reference, neither Yesim nor Vodafone had any signal in the area, so I couldn’t look it up myself.

When I returned to the receptionist, she told me to wait again while she finished with other guests. Eventually, she walked me outside, pointed at the ticket machine, and assured me I’d be fine until 8 a.m., after which I’d need to pay.

Well, the next morning, my car was gone. It had been towed to a lot, and I had to pay the release fee. To her credit, the morning receptionist did make some phone calls and help me locate the car, but the damage — in time, stress, and money — was already done. I then had to go to the lot, deal with a staff member who spoke no English, and pay for a mistake caused entirely by the hotel’s misinformation.