Le Undici Rose Hotel in Viterbo

Be careful, the guy isn't present at the hotel, we arrived a little early and no one answers when we call, in fact he even blocked the number. By telephone.
This is not done.....
Untrusted and reliable character

Rating -100. Completely scandalous mystical experience. Something like this has never happened (and I travel to a lot of hotels for work). When we arrived (with 2 other colleagues) there was a girl sitting as if she were at the bar and already there not a great start. But the best part came with the boy at the reception. Arrogant and rude, but okay, the problem arose at the time of payment as the ATM wasn't working and he wanted an instant bank transfer (to avoid paying the commission, obviously). When I asked for the details to then make the bank transfer, the response was "Do I have to tell you again? I want the bank transfer now". When he responded, stunned, we decided to leave and the response was "the better! This is my house and I decide". PHENOMENON.

Disappointed with the stay there and almost cheated out of money

Fallen:
The room itself was completely OK, the bed was comfortable and the pillows were fine.

Dislike
We had difficulty finding the hotel because the house number is there, but well hidden. The hotel doesn't have a sign either, the name is just on the inside door. If the doors are closed, you as a guest are at a disadvantage. The breakfast is disappointing. Italians apparently don't eat anything for breakfast, but we're not Italians. As a hotel owner you should take this into account. We don't have any special requirements, but coffee and croissants are not breakfast. The room is noisy because there is a public parking lot nearby. The shower is so small that as a grown man you can't wash there at all or only with difficulty and contortions. The warm water only runs after a long pause, which gives the feeling that there is no warm water at all.
They also tried to collect the accommodation tax from us twice, once upon arrival and then on the day of departure. So be careful as guests!
The description of the hotel is only partially true. So the statement “parking space included” is not tenable since the parking space costs EUR 9 per day. Furthermore, the hotel has neither room service nor concierge service, let alone free Wi-Fi. The employees are only partially polite and do not respond to guests' requests.

We will avoid this hotel in the future and do not recommend the hotel at all.

The hotel is incompetent

It didn't open at all, despite the request from the day before and the promise from the hotel and payment made in advance via Pay Pal.

Doors open at 3 p.m. After an hour nothing happened.

Not recommended under any circumstances
Zero service and not professional.

One star is still too many. I booked a room through a booking portal and paid in advance.
The hotel is hard to find, no sign, no house number. There is no reception, no staff.
Check in should be 3 p.m. There was no one there. I rang the bell in vain. A call at 3:10 pm said I should wait a few minutes...

At 3:30 no one was there and I left. I looked for another hotel.
I'll get the money I paid back!

11 roses? only thorns... cold water in the shower, cold room not corresponding to the one booked, ridiculous lighting in the room, breakfast with panettone