Mayflower Hotel Malta

The rooms in this hotel really remind me of rooms in a Premier Inn but are missing some basic functionality. The furniture has exactly the same design but is lacking in several areas such as only one chair in a room for two people and our room only had one small drawer for storage space (and, to be fair, a wardrobe but this was packed full of extra bedding).

The restaurant only opens for breakfast and you can't even get so much as a coffee during the day. Breakfast was okay on the day we tried it but overpriced at 12 euros per person.

The rooftop pool is much smaller than the photos would suggest and was very crowded whenever we vsited it.

We had a room on the third floor and our view consisted entirely of looking into the block of migrant workers apartments across the road - 4 to 6 young men in each apartment with three beds to each room with little other furniture. I met one of the occupants in town one night and confirmed that this was what the building was used for. While there's nothing wrong with this, it's hardly an idylic view.

The worst thng about our stay was the noise from both within and outside the hotel at all hours. It's in a very busy area and you may have trouble getting a good night's sleep if this bothers you.

The staff were, however, generally excelent and it is very clean and well run.

In summary, this hotel is on a par with a low end budget hotel and, while not bad as such, I can't recommend it when there are so many better alternatives nearby.

Our stay at the Mayflower Hotel was unfortunately ruined by one staff member, Entela (at the front desk), whose behaviour was shockingly unprofessional. She completely misled us about the late check-out process, telling us it wouldn’t be an issue and that we could arrange it the next day at any time. However, when we returned to confirm it (as advised by her), we were told only one room per floor could be granted late check-out — something she had failed to mention entirely, and when we spoke to other staff members regarding this they explained and apologised that Entela should have explained this to us.

When we tried to resolve the issue with her directly, she became aggressive, rude, dismissive, and highly patronising. She denied everything she’d previously said, laughed at us while we explained our concerns, and even mocked other staff members who were kindly trying to help with the situation and she told us that it was their job to be polite to us. What should have been a simple request turned into unnecessary drama — we ended up wasting a huge amount of time at the front desk on the last three days of our holiday, dealing with stress that could have been easily avoided with honesty and professionalism.

To make things worse, she quoted us a different price for the late check-out than what she told others and then denied ever saying it. Price was never an issue as we previously requested to book another night at the hotel before all of this drama. She even shushed a senior staff member who tried to step in and help our situation — putting her hand in his face. Absolutely unacceptable. We were in shock when this happened.

While the general staff overall were polite and our room was clean thanks to the lovely cleaning faculty unfortunately the pool was very dirty at times and the AC didn’t work properly, and to be honest the whole situation with Entela was enough to ruin the experience. Because of this, we won’t be returning to the the Mayflower Hotel again, and we certainly wouldn’t recommend it to others.

We really hope the management team takes this review into consideration, as business owners ourselves and also working class citizens, it took us a lot to write this review, as we’re very easily pleased when we’re on holidays but unfortunately this experience was just so unpleasant we had to share, as when we booked the mayflower we purely booked on the reviews.