Mystik Life Style by NEWMARK

Our stay at Mystik Hotel in Mauritius was an absolute nightmare, especially considering we were there on our honeymoon and were expecting something special. Instead, we were welcomed with disappointment after disappointment. To begin with, there was no complimentary water provided – everything had to be paid for, which is ridiculous for a so-called “high-end” hotel. No room service, no luggage service, and no in-room phone to even contact reception. It felt more like a cheap hostel than a hotel. The WhatsApp number they give for assistance? Completely useless. No replies. We were put on the second floor with no lift, despite clearly traveling with six heavy bags including four 23kg suitcases. I had to carry everything myself while staff just stood by. Not once did anyone offer help. As for the room itself, it was crawling with lizards, the AC was way too small and ineffective, and the room remained hot most of the time. No proper cleaning was done during our stay – just a poorly made bed. The bathroom was not cleaned and towels weren’t even replaced. This is basic hotel service and they couldn’t even get that right. We were promised early check-in, but instead had to wait for the room. They even promised breakfast for early checkout – another empty promise. When we did have breakfast, it was a joke. Only one item allowed, no buffet, and terrible quality. Easily the worst hotel breakfast we've had anywhere. Overall, the service was non-existent, the comfort was poor, and it was a huge disappointment for a honeymoon trip. This place is all about the photos and absolutely nothing about service or hospitality. Avoid at all costs. There are far better places in Mauritius that actually care about their guests.

I had planned a trip to Mauritius with my sister to celebrate my birthday. It is our misfortune that we selected Mystik Lifestyle Hotel for our 4 nights stay there. As we were two ladies going out for dinner on the first night, as a safety measure, we kept our passports and cash (Mauritian rupees and euros) in the hotel safe. Since we had just checked in, we had complete records of the cash in hand. The next day when we opened the safe to remove some cash, we noticed that a few notes were missing from each of the cash bundles. We immediately informed reception of the theft. We even requested to see the footage of camera which was positioned outside our room door.
This is my take on the entire incident. The job is an inside job by staff. The morning of the theft we found a room boy inside our room on the pretext of cleaning, but the room door was closed. Why? Secondly, I feel the safety of the room safes has been compromised at this hotel. As admitted by the manager (Ms Chaya), there is a master key to all safes which the housekeeping had been given access to on emergency occasions when she is not available. The theft is very cleverly executed as all valuables are not lifted. So if this has happened before, chances are it could have gone unnoticed. A few notes missing can often go unnoticed or you might feel you are mistaken and have spent the money. In our case, as we had just arrived our accounts were clear with us.
But the most shocking was the apathetic response from the management. They never allowed us to see the camera footage. No one from management met us; neither on the day of the theft nor the next morning. After follow up from our side, the manager met us after 24 hrs and then called in the police in the evening, which I think was utter eyewash.
After we left, we received a vague email with a lot of ridiculous excuses and that the hotel declines all responsibility for any personal valuable left in the room during the stay.
Enough to say, I had the most horrible birthday.

Did not enjoy it
The music is very loud and make it difficult to relax peacefully.
The service is average but the restaurant is overpriced.
Rooms very small and a lot smaller than what is being advertised on their website.
There are much better options nearby.
We do not recommend this hotel.