Shangri-La Golden Sands, Penang

Amazing hotel:
a. Well maintained yard and pool area.
b. Sea view rooms are fantastic.
c. Food is very good (except for 1/2 items).
d. Staffs are friendly (specially Bengali staffs are very well behaved).
e. First floor rooms are probably not that great, we stayed in one for a night.
f. Advise to settle room charges the prior night before departure to reconcile.
g. Cars provided by the hotel for airport transfer are top notch.
h. Great location, private beach, near local shop areas and the city and many more.

Stayed in the balcony room with the pool and sea view. Excellent service. The on-site massages were very good too. The location is near enough local shops and food places too. You don’t need to eat every meal inside. If I could change anything it’s the pool. The pool is not as big as it looks in pictures. But overall very good experience

Check-in took some time as the resort was busy, but the staff made us feel at ease. The service here is excellent. The staff are very friendly and helpful. The resort even prepared some snacks and welcome drinks for us while we wait for our room.

The facility is nice. The pool area is huge with lots of activities, though it does seem like it’s mostly for kids. I didn’t use the pool at all as there’s always a lot of people there. There’s plenty of lounge chairs placed around the pool, some of them facing the beach, which is nice. The beach that the resort is connected to is nice with lots of activities, but there’s not a lot of space to sit and enjoy, which is a bummer. Breakfast at the hotel is standard hotel breakfast: nice enough, but not great.

The resort is located right next to the Batu Ferringhi night market. Lots of shopping, food, etc, but the food in the area is quite expensive. There’s a bus stop right in front of the resort, so getting to George Town is quite easy. The buses are quite frequent and it takes about a half hour to get to town center. There’s no need to drive yourself to town.

The room is nicely decorated, but it looks old and dated. Some of the furniture are damaged. There was a big blood stain on the bed sheet when we arrived, which was disturbing. The bathroom is quite small, but adequate. There’s a nice, big mini-fridge. The coffee and tea options are nice. We didn’t get any robes, so that was disappointing.

Overall, I had a very nice time at the Golden Sands Resort. It’s a very nice resort that’s due for a major refurbishment.

My first time here. The view is great! Room and bed is comfortable. Location a bit more secluded but you have everything you need around the resort. You can have street stalls to fast food outside the resort. Breakfast spread is good.

I would give 4.5 star if available, Anyway came on night before CNY and checked in late (9pm) due to traffic. Check in was smooth and explained well by the staff.

Took one family combo room and one superior King. My kids was loving their room which came with a tent. Other stuff was fine. Second nice thing was the pool. Great pool for kids and very large area. Love the fact that its connecting to the beach as well.

Breakfast were nice too with a lot of verities.