The Wembley - A St Giles Hotel, Penang

Room is okay, good service from the staff especially the security at main entrance. Very helpful. Strategic location where you can easily get Grab whenever you want. Very near to tourist spot, food place and mall. Great facilities, got infinity pool, however the view from pool not really great.

Housekeeping service can be improved. The do not clean room everyday due to alternate day housekeeping. Even when you requested to clean everyday.

Room is spacious and cleanliness although the cleaning is taken place alternatively. But you can request amenities anytime between 8am to 8pm. You may expect the service is abit slow but steady. The location is the best in George Town as you go North East South West you can still visit night market. Ideally located and convenient. Distance walk though.

Comfortable stay and I loved the decor in their bathrooms as well! They had a false ceiling light which gave a very cosy feeling.

Staff was friendly and helpful! They have free parking even for rented cars, do note that the car park lift is separate from the hotel lobby lift. Convenient location as well! It's on the left side of the road and quite near the traffic so you gotta cut lanes quite quickly.

Stayed for five days. Overall a great experience. Receptions are super polite and accommodating for all of my needs, housekeeping doing a good job. Breakfast and in-dining are delicious. Loves their omelette and salmon. Pool with city view, relaxing. Superb location. Recommended and would stay here again.

Excellent location right in the middle of heritage city center with many good eateries, landmarks and shopping options.

Parking is free for guests and valet parking is available for a fee.

The hotel was extremely busy when we tried to check in around 4pm, so there was a long wait but the staff that handled my check in is quick and professional as long as you are reasonable and prepared.

The room smelled musky when we entered but got better when the air con kicked in. Parts of the room felt worn and dated but still looks really good to me. Pretty sure it's mostly personal taste. Very pleased with the shower, volume wise great and quick to get to the desired temperature. The bed is of good enough quality to have a restful sleep.

Breakfast provided has decent choices and are okay in terms of quality. Replenishment was a bit slow and lacking at times and it gets really crowded due to the narrow space for guests to get food but I imagine it to be a great experience when they are not as busy / crowded. We went at around 9am.

It depends on my travel circumstances and the rate/price but I wouldn't mind coming back to this hotel. If only it had some special factor that would really make me want to return, like an amazing breakfast or a global loyalty program.

Overall, I've been very pleased with my stay albeit I had a much higher expectations due to the location, good branding and image. There were certainly many flashes of brilliance in my experience in an otherwise serviceable stay that was at times hampered by the peak season crowd.

As a tourist, the best part about staying at Wembley is the location! Many famous local hawkers stalls are just walks away and it's hard not to have 5 meals a day. There's also mall just opposite should you need to shop for amenities or other items. The hotel and rooms are also very clean, comfortable and comes with good facilities, Staff are also welcoming and friendly too. I enjoyed my stay here.