Hard Rock Hotel Penang

While the resort is family friendly and the pool is perfect for kids, the resort fell short of our expectations. It does not have the same luxury feel as other Hard Rock properties we've been to. The hotel felt dated with small rooms and older bathrooms with small tubs.

The service was great all around! The front desk staff, the bar tenders, and waiters were all magnificent. They were always smiling, polite, and able to answer our questions.

The beds were very comfortable and they had a nice bed for our toddler. The buffet breakfast had a nice selection and changed everyday, but once again the set-up felt dated and not a 5 star buffet set up. Also, they didn't have bananas...

However, for the price we would not go back given the better hotel selection nearby.

We had good time in this hotel, most staff are friendly, except the staffs who prepare seats for us in the breakfast restaurant, quite rude. We were there for 3 nights, every breakfast meet unhappy & angry staffs.
Food in the hard rock cafe are good.

The hotel is very nice especially for those who has kids, perfect swimming pool and kid’s club Gym are there if you want to do.

The staff are professional very helpful.

The only reason drive me to give 4 stars is the breakfast (need more improvment) if I’m in charge i will do some changes every 2 day at least. You need to add Arabic breakfast same as Kuala hotels. We have no option than eggs, pastries and cheese with bread. I hope the staff understands we can not eat rice and past in breakfast. Thank you for the staff working in the breakfast area they are so professional and helpful.

I LOVE IT HERE!
The room was great, mine was on the second floor facing the pool so it was abit noisy but it was still great!

The location is awesome you can walk out of the hotel and there's tons of stuff to do. The pool is also amazing there's slides and floats and not only that, the bottom of the pool has sand!! Also you can literally walk out from the pool area and there's the beach! So you basically have beach access from the hotel.

The service was great too!!

Check in was smooth. Room purple vibe is astonishing cool. Water Park is extremely fun for children.
Double float looks cool but a bit tight to use.
Sunset view is awesome, try get lagoon deluxe that swim to the pool directly. Food price is acceptable. Pizzeria has really good spaghetti

had a great stay at this hotel. Our first time staying at a Hard Rock hotel and i must say, it was something. Loved the attention to detail with their music theme and of course, the music itself.
This hotel is really great for families. As parents of small children who sometimes behave like animals let out of the zoo, it was wonderful to see so many children running around having fun, especially at the pool, which is the best for kids we have experienced so far. Yes it may be a bit noisy during the day with the kids and the music, but at night it is relatively peaceful and quiet. Due to the crowd, there may be a queue for the breakfast buffet, but the staff really were trying their best and the wait wasn't terribly long. will be back for sure.

Nice hotel located on the beach. More family resort like, a lot of kids and music during the day with a crowded pool but peaceful at night.
Rooms are nice, comfortable and clean. Gym is great. Selection of food is normal

Family oriented hotel - pool is an exciting place for the kids. They can spend pretty much all day here, we even dined at Pizzeria(newly reopen) and had our dinner from In-room Menu. Food was good and was served considerably fast. The breakfast hall however was crowded daily even though we came on a weekday. Choices were decent, just that the service might be a little slow when it comes to clearing off your table.