Q Hotel Plus

TL:DR very lousy staff with too much self entitlement can ruin a 5 day visit and leave a very bitter taste.

My mother in law asked the clerk if she could take coffee from the coffee machine. the clerk said yes.
as she made the coffee herself, the people attending this are of the hotel got visible mad at her, demanding she pay for the coffee.
she refused and returned the coffee, without consuming it.

this kind of misunderstanding around the question whether the coffee is paid or not wasnt pleasant, but can be expected due to differences of cultural and language barriers.

what followed, when another clerk who replaced the first one, firmly insisted that the coffee is to be paid and that it was always said it will be paid, was just unbelievable.
my mother in law had to talk to him for 5 minutes. than i had to talk to him for another 5 minutes. the guy was blowing so much wind...
eventually he gave way and called his manager only for the matter to resolve in 20 seconds. the unconsumed coffee is not to be paid.

unbelievable story to start a 5 day visit to the hotel. to ruin the whole visit for a cup of self made coffee that costs 2 zloty. such lousy treatment of guests i havent seen in a long while, and surely didnt expect something like this in a hotel.