Q Hotel Plus Katowice

TL:DR very lousy staff with too much self entitlement can ruin a 5 day visit and leave a very bitter taste.

My mother in law asked the clerk if she could take coffee from the coffee machine. the clerk said yes.
as she made the coffee herself, the people attending this are of the hotel got visible mad at her, demanding she pay for the coffee.
she refused and returned the coffee, without consuming it.

this kind of misunderstanding around the question whether the coffee is paid or not wasnt pleasant, but can be expected due to differences of cultural and language barriers.

what followed, when another clerk who replaced the first one, firmly insisted that the coffee is to be paid and that it was always said it will be paid, was just unbelievable.
my mother in law had to talk to him for 5 minutes. than i had to talk to him for another 5 minutes. the guy was blowing so much wind...
eventually he gave way and called his manager only for the matter to resolve in 20 seconds. the unconsumed coffee is not to be paid.

unbelievable story to start a 5 day visit to the hotel. to ruin the whole visit for a cup of self made coffee that costs 2 zloty. such lousy treatment of guests i havent seen in a long while, and surely didnt expect something like this in a hotel.

Before i used the bed, surprisingly I found hairs on the sheet, dirt on the pillow. The photos are enclosed. It was sufficient to validate my suspicion that this hotel doesn’t change sheet for every customer.

I called reception and the stuff brought me clean set of sheet. But I was also informed the cleaning lady had finished work at 3pm and I need to replace sheet by myself. As a result, I became your hotel employee and made my own bed.

The stuff said it is ashamed and they would make up for me. so far nothing happens