Park Hotel Diament Wroclaw

The hotel is Ok rooms are fine but they lack certain things, the bed covers are for a single person they are very small and they put them side ways so it looks bigger but it’s not.

The AC it doesn’t work in many rooms so during the summer days it’s unbearable.

But the worst it’s the internet it’s maximum 5mb if you are lucky, you can’t work with this internet it’s very slow and although you can tell the reception they can’t do anything. It’s impossible to get any work done in this hotel as the internet is extremely unreliable and really slow. In this age not having proper AC and almost no internet it’s very unacceptable.

Then as well the cheap out in towels and the soap is water down so it’s another bad thing to add.

nice hotel with great rooms but very unfriendly staff
we checked in in the evening and went to the reception to ask if they had the cable we needed, the girl at the counter was talking on the phone and without even listening to the question properly, she just waved it off, saying that she didn't have anything
I was left with very unpleasant impressions after this

Very bad service. Unfriendly and ignorant personnel. You have to pay in advance, even if you don't know the exact timeframe of your stay. The barkeeper is never present to take over your order. Insanely prices for laundry, the quality of the food is not equal to the price. I do NOT RECOMMEND this hotel to anyone. Two stars is probably the best it deserves.

The hotel itself is good but the receptionist was very bad.

On the afternoon of May 22, 2024, I was checked in at the hotel and the receptionist was very unfriendly to me. At around 9pm I went to the front desk to ask for my key as per the instructions on the sauna door and the ill mannered receptionist said that I needed to speak to her 30 minutes in advance as she had to get permission from the person in the sauna to do this. I was asked to go back to the front desk 30 minutes later to see if there was any chance of getting the key. That means that I, as well as the other residents, were not allowed to go to the sauna if that person wanted to have the sauna all to themselves at all times.

How strange and unreasonable!

I hope that this unfriendly statement from the hotel receptionist was only motivated by her own personal wishes. If this is the practice of the hotel management, it only shows the low level of service, competence and policies of this hotel.

My experience cautions you to avoid this hotel as you are likely to spend your time and money on "unpleasantness" at this hotel!

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The unreasonable treatment I mentioned in my previous review continues.

I returned to the front desk at 9:00PM as requested by that receptionist. She said I should wait another 2 to 3 minutes before entering the sauna. I don't know why I need to wait another 2-3 minutes, but I waited anzway. I was in the sauna for about 10 minutes and then another person came in.

It's actually quite normal for people to share saunas and I didn't mind it at all. What I find unfair is why I need other people's permission to enter the sauna, but other people do not need my permission to enter the sauna.

This is obviously an unfair treatment!

Someone helped that receptionist by saying that if the person who entered the sauna before me asked for exclusive use of the sauna, the hotel would not let anyone else in. For this reason, I specifically asked the guest who entered the sauna before me if he had asked for "exclusive access". He told me that he had never made such a request.

So on what basis did the receptionist ask me to wait for 30 minutes and obtain the consent of the person who had entered the sauna before me for meto enter into sauna? Was it because of her personal sentiments?

Still, the hotel was fine, the receptionist was terrible. I'm sure other staff in this hotel wouldn't be as bad.

After reading the reviews about this hotel, I realized that I am not the only one who is not satisfied with their service attitude.