Mom Tri's Villa Royale - SHA Plus

Stayed in the Ocean Wing Bourgogne room for 2 nights.

Good features:
- Service by staff is good
- Hotel provided a birthday cake for our birthday celebration
- View is very nice, having a full sea view with a few trees
- Seawater pool is a nice touch

However, a lot of features did not live up to my expectations.
- Room fittings and quality are low and poorly maintained. The sliding doors are creaking, cupboards are musty
- Room advertises an outdoor rain shower, but there is neither an outdoor shower nor a rain shower. There is a shower that comes from the ceiling but it so close to the wall that it needs to be tilted to be used properly.
- Roof in the balcony is leaking, with collected rainwater leaking below
- Room had many mosquitoes when I moved in. Staff could have sprayed the whole room first.
- Ocean Wing is located a 5-10min walk away from the main hotel. For a 5-star hotel, a buggy service could have been provided. However, we were forced to walk up and down the hill in between, most of the time
- Spa is very small, and the counter was never manned when I tried to make a booking
- Breakfast quality was poor and there was very little variety. I found hair in my omlette. Cornflakes were stale.
- Pools were not regularly cleaned. Dry leaves and insects in the fresh water poor
- We ordered room service. Food was very average quality, not one worthy of a 5-star

Overall, this hotel is falsely advertising itself as an "upmarket 5-star hotel", whereas it is nowhere near 5-star quality. It is also downright lying about having an "outdoor rain shower". However, it is good for a solid 3 star experience. One with a nice view. Please do not go here if you expect a 5-star experience.

The hotel presents a charming boutique style, with spacious rooms adorned in traditional royal Thai decor, offering an authentic cultural experience. However, the cleanliness left much to be desired, as we discovered black spots in the sink and upon our arrival. The breakfast selection was quite limited and did not meet expectations. The staff, although initially appearing friendly and attentive, seemed untrained in maintaining professional boundaries, as they repeatedly intruded on my friend's privacy despite her explicit requests for solitude. Additionally, their demeanor noticeably shifted to a less friendly attitude during the check-out process. Based on these experiences, I would not choose to stay here again and do not believe they qualify as providing true five-star hotel service.

Great view and short distance to to beach, rooms very big and good