Wekata Luxury Hotel

The rooms stank of dampness and mold, I was thrown around multiple rooms that all stank of mold, this hotel is not fit for human habitation in its current state, they upgraded me to their luxury suite which also smelled strongly of mold. Here's part of a letter addressed to them "...which has been unacceptable and uninhabitable, severely impacting our honeymoon. From day one, our room had a strong mold and damp smell, posing health risks (I’ve developed breathing issues). We were moved multiple times, but all rooms, including the “deluxe suite,” had persistent mold odors from AC units. The hotel’s oil burners on every floor and chemical perfume sprayers in elevators appear to mask the issue, potentially worsening health impacts. Despite an air purifier, the problem persists.

I reported this to you via your system on day one, but your phone support just hung up on me. The hotel acknowledges the issue but refuses to refund directly, citing your payment process, and only offered free meals (with a waiver I refused to sign). Under Thailand’s Consumer Protection Act and your policies, I am entitled to a full refund for this uninhabitable accommodation, plus compensation for distress and health impacts on our honeymoon. I have photos/videos of the mold, burners, and sprayers in an attempt to mask the smell." The hotel claims no fault yet they refunded me for one night only because I was persistent and kept it going through booking but if they haven't done anything wrong why refund me the one night, and if they refunded the one night then why not refund the full stay as they know they're in the wrong and that hotel needs to be shut down! AVOID !!

🚨 DO NOT BOOK THIS HOTEL – A REAL HORROR EXPERIENCE! 🚨
I’m writing this while still stuck inside this hotel against my will. This is my second time here — the first visit a year ago was acceptable, but this time it turned into a disgusting nightmare of filth, lies, and danger.

I booked 4 nights: 2 nights in a standard room and 2 in a deluxe mountain-view room. From the start, they gave me the wrong room — two separate beds with separate blankets instead of a king, no ventilation, and a terrible smell of mold . They promised the correct room the next day.

The next day, they “upgraded” me — and that’s when the horror truly began. The bed was crawling with spiders and insects. I saw dozens of them, including broken spider legs scattered across the sheets. And that was just part of the bed — if I had checked the entire thing, there could have been hundreds.

I immediately went to reception to cancel, but they refused a refund. The staff lied, saying the head office denied it. They even tried to make me sign a document saying I would not sue or file a complaint before showing me another room — I refused.

The “upgrade” they offered turned out to be the same room I had already booked for the final two nights. When I pointed this out, the staff panicked and tried to change the dates by hand. When I refused, they canceled the upgrade and moved me back to a standard room, which was ALSO full of insects and human hair, showing they don’t even properly change the bedding.

⚠️ Lift the mattress and you’ll find a kingdom of bugs, dirt, and neglect.
I demanded that all bedding be replaced in front of me. I am still here now — they refuse to let me leave, and I feel like a hostage.

❗ I refused to accept their “solution” because this was not just a cleanliness issue — it was a serious hygiene and safety problem. This wasn’t about a bit of dust or a missed cleaning — this was a health hazard, with spiders, insects, and signs of long-term neglect beneath the bed.
It’s important to understand: my refusal was not about mood or preference. It was because no reasonable person should be expected to sleep in conditions that pose a direct risk to their health, safety, and comfort. Any offer to switch rooms or do a light cleaning was meaningless when the fundamental hygiene of the property was completely compromised.

This is unacceptable for any hotel. Booking.com and other platforms should not allow this property to remain listed.
Please, do not book this place. Protect yourself from a disgusting, unsafe nightmare.

The whole hotel smells like mold and dirt