Barcelo Concorde Green Park Palace

Fraud! Arnaque! Scam! Stay away from this place! Extremely dirty! No AC when it’s 50 degrees outside! The room was dirty, had no AC and had only two kid beds next to each other, and no view at all! I asked for a sea view room with a king bed! When I asked for the room I booked, they said it’s impossible! They told me they will refund me for the whole stay but in order to get the refund they charged me for an extra night! So I paid the whole stay and 1 extra night while I didn’t stay there at all! Avoid at all cost! Worst experience ever! I wish I could rate 0 stars!

Currently I'm in vacation on this hotel (all inclusive package) we are a grup of romanian people and all of us (and even more others..) we all are dissapointed by the services that they offered to us.

1. Food is the same on all days on all meals and even on lunch and dinner (both are almost the same). The fruits are not verry variant. The drinks are poor in quality, sometimes they replace coca-cola, fanta with some no-name local brands which I don't like them too much. The alcohol is bad quality. The personal who serve us the meals are not too presentable, their stands are not so clean, they are giving us the dishes like they are dealing us cards.

2. Cleaning is not verry good here, the dishes are not cleaned well, on glasses I can even scratch the solid dirt from them.(I saw this on 4 days in a row on different glasses so I don't think this was a coincidence).

3. The pool is ok, but I didn't saw to change the water or to filter it, I saw only a guy who throw some chimcals (I think clour) into the water around the whole pool in the evening after everybody left. There are some missing tiles on the pool (they are even presenting the hotel like this in pictures)

4. Internet wifi signal is low in some rooms and also is missing on all restaurants, on pool side and on the private beach

5. Towels, if you are not going in the morning to get them, later you can't find any of them..

I discussed with other people who stay on hotels around the turistic location and the situation is not the same (the food is good and variat), even where the stars level of the hotel is lower than this resort which is ratted with 5*. I even saw this with my eyes on hotel rated with 4* when I went to a 2 days Sahara trip, the food was verry good and personal who served us perfect.

The only thing that I can say it was perfect is the rooms. They are so big, cleaner and good furniture. Also the beach is ok and hotel arhitecture is beautiful (too pitty the services are so bad)

Terrible experience on arrival in reception - There's 5 guys but only one doing check-in. They don't accept credit cards only cash. Guys in bars constantly asking for how many person I'm getting drinks because I order 4 beers, seriously why do they care? Even if it's for me I paid for all inclusive (note we were 6 adults), but after a while it was annoying. The food was avarage. Only good thing was the maids and rooms. Anyway it's big hotel so expect a lot of people.