Royal Thalassa Hotel

I have been disgusted by this hotel. Our troubles started with the room. One torn lamp shade, the other stained and rusty, the bed not made properly, just pulled up, sheet not tucked in, it wasn't even to the top of the bed. I had what appeared to be a fanta stain on my sheet. Sadly, i didn't notice it straight away. It was changed as soon as i noticed it as i pulled all the top bedding off so she could see it. That was how it was on arrival! No plug in the sink, no plug in the bath, shower curtain had black mould growing on them. We've had to ask for water for the room ( on more than one occasion). We've been left with no toilet rolls even though we requested them twice, with no coffee and sugar left. Our cleaner was useless, I'm not sure she knew how to clean when she did bother to show. We left our filthy towels (filthy From wiping table and chairs on patio) on the floor for changing. They were still there when we got back to our room even though she had been in. The bottom bed sheet was never smoothed out. She just pulled the cover up and threw the pillow up to the headboard. The fridge was filthy with dirty fingerprints and grime on the door. Not just one part, the whole fridge front was dirty, indicating to me this had never been cleaned. Our bin was overflowing with rubbish, she forgot to empty it, the next day she didn't turn up. The floor was only swept and mopped once, and that only happened because I complained to guest relations about the standard of things. The hotel had run out of pool towels on our first day. We had no choice but to go without. I only drink coffee and water. The coffee was always tepid and only half a cup full out of a machine where often the powdered milk would run out, so by the time you realised , you would have to queue again. There have been other issues with this 5-star hotel, but I think I've made my point. None of these are serious issues on their own. However, very serious when the standard is consistently bad. We are fortunate enough to take a few holidays a year now, so we will get over this one. I just don't want any family to save and work hard to end up disappointed and let down as we have been. I have taken lots of pictures in case I am asked for proof.

Awful