CHARM BEACH HOTEL

It's an abysmal hotel to stay at. When we entered, everything seemed alright at first. But then, the floor started creaking incessantly. Our room was a nightmare. The bathroom was in a deplorable state with a nearly black toilet and rusty taps. The room floor was filthy and neglected. The TV and phone were non-functional. One day, housekeeping left a damp towel on our bed, rolled up to look clean. Reception couldn't even confirm if they had clean towels or shower gel since they outsource housekeeping. Our room went uncleaned one day. They don't use mattress or pillow protectors – imagine the hygiene! The balcony appeared never to have been cleaned. I saw the patisserie staff merely rinse cups and reuse them. Meals were the same dishes for four nights, not really tasting like Turkish food. Kitchen curtains were full of dead flies, uncleaned throughout our stay. The drinks were abominable, using the cheapest, lowest quality alcohol – only the homeless drink them in Turkey. I resorted to beer. The areas around the sun lounges by the pool were never cleaned. The beach was in an appalling state with dried moss everywhere. The footpath was unstable, and I hurt my toe. Despite hearing all these complaints, the hotel did absolutely nothing except offer insincere apologies. No action was taken to address any of these horrendous issues.

I want to be as honest as possible for others.
On arrival was greated by lovely girl with freshly made smoothies for us. Sonay (on reception) helped us with our bags from car to reception and reception to our room.
We were given a card in Turkish to fill in on arrive with reception staff who did not speak English.
We was asked to take a picture of food time table but this was out of date as half the restaurants were not open/unavailable.
First room we were given the cards did not work and Sonay had to run back to reception to reset the cards. Cards working we then realised we had no electric and Sonay said that he would get technical help, we waited 10 minutes no help arrived so I returned to reception to ask for assistance (which was an issue due to language barrier), finally understood was told someone was on their way to fix the issue, i returned to room and waited for another 15 minutes, no assistance came so I returned to reception to request new room which they reluctantly gave me.
We waited another 15 minutes for new room. Once in new room realised there was water, tea or milk. We also had problems with safe changing locking codes and needed assistance with this a couple of times.
There was no information in room about hotel area, what was available or anything about local area (what was available to visit)
We was unaware that there was a mosque right opposite the hotel and we was woken up with prayer daily at 5 am, this is very loud and the local dogs start barking.
Hotel has general wear and tear, could be really nice if attention was paid to detail inside the rooms. Rooms are basic and in need of attention.
Tv is old and small, has minimal channels, had no hdmi so could not even attach my own device to watch programmes in the evening.
Bathroom was unclean and the glass shelf above the sink came away from wall. Patio door to balcony stuck and my Mum could not open this, I had to use force to open it. Chair on balcony was missing screw, luckily I noticed before I sat down one evening.
During our stay we had no tea, water or milk replenished in room. We had to go and physically look for cleaners to ask for teabags and water everyday. We had to buy milk from the shop onsite as it was easier than trying to ask for it.
There was no English speaking staff and all interactions needed to be translated through Google (which was not accurate 100% of the time). I must say that Sonay on reception tried his best to help with all our issues and was one of 4 members of staff that really tried to help when we needed it.
Restaurant staff were really attentive despite the language barrier and always tried to answer questions and interact with guests.
Food-Breakfast there was some cooked food, salad, cheeses, cereals, toast and fruit.
Lunch there was cooked food, toast, bread, salads, cheeses, fruit.
Dinner there was cooked food, meat, cheeses, salad, bread and puddings
In the Evenings the restaurant would get packed and staff would need to bring extra chairs and tables into the restaurant and on occasion we had people sat with us.Beach bar- served burgers, pasta, salads
During the day you can visit the patisserie for coffees and cakes/biscuits but these were basic and the same everyday.
The pool area- there were small pieces of shattered glass on floor despite having a paper cup only rule by the pool, even staff were giving glasses out despite this rule. During my stay I did not see any staff clean the pool area and plastic straw covers where everywhere under the deckchairs and by the poolside. I cleaned our area when we sat near the pool. The pool is 165 deep with same depth all round there is no shallow end, this is not made very clear and could be quite dangerous.There were not many sunbeds near the pool so if you wanted one you would need to reserve in the morning but there were more sunbeds on the beach to use and these were never full.There was loud music by Pool all day with minimal entertainment in the evening there was Bingo
Spa is the best thing about this hotel and give good package deals