Caresse, a Luxury Collection Resort & Spa, Bodrum

The stay, location, staff, and overall experience was great. However they charged my credit card twice, I’ve emailed them about 6 times with no response, social media (IG) gave me contacts that also won’t email back. Disappointed in their shady business, looking at forums looks like we're not the only ones that were double charged. Be careful.

I am writing to express my extreme disappointment and frustration with the experience I had during my recent stay at your hotel. I booked a four-night stay from [8/29/23] to [9/2/23], and unfortunately, my experience was far from satisfactory.

Firstly, I was forced to change my room not once, but three times during my stay. The initial room I was assigned had a problem with the safe box. When I reported the issue to the front desk, I was informed that it could only be fixed if I was present in the room. This resulted in a four-hour delay and three different staff members attempting to fix the safe, all of whom were unsuccessful. This inconvenience was not only time-consuming but also highly frustrating.

Furthermore, the second room I was moved to had a faulty fan that made a loud noise. I immediately brought this to the attention of the manager, Javid, and requested that it be fixed as we planned to be out for the day. He assured me that the issue would be resolved. However, upon returning to the room at 9 pm, I discovered that the fan had not been fixed, prompting yet another room change. This lack of attention to detail and failure to follow through on promises is completely unacceptable.

In addition to the issues with the rooms, I found the hotel's management to be disappointingly unresponsive and unsympathetic to my concerns. When I approached Javid during check-out to express my dissatisfaction with the overall experience, I was met with a dismissive and unapologetic attitude. Not only did he fail to provide any form of apology or compensation for the inconveniences faced, but he also had the audacity to mention that they had changed my room, as if that alone justified the poor service received.

Furthermore, I must address the excessive noise disturbance caused by the DJ clubbing events held in the hotel's backyard until 2 AM every night. This made it virtually impossible to get a good night's sleep, severely impacting the quality of my stay. It is highly disappointing that a hotel of your stature would prioritize hosting loud events over ensuring a peaceful and comfortable environment for your guests.

Lastly, I observed another guest experiencing overcharges at the pool area during my check-out. This raises concerns about the hotel's billing practices and further erodes the trust I had initially placed in your establishment.

Considering the exorbitant price I paid for my stay, which amounted to over $1300 per night, the lack of satisfactory resolution and the overall poor experience I encountered is simply unacceptable. The mere gesture of waving a $30 food charge does not adequately compensate for the numerous inconveniences and disappointments faced throughout my stay.

I strongly Not suggest this hotel at all.
Fred S