AG Hotels

Disgusting, Racist Abuse from Staff — Management Did Nothing

I booked a solo trip for 7 nights at this hotel and what was meant to be a relaxing getaway turned into one of the most distressing experiences I’ve ever had while travelling.

After receiving consistently poor customer service at the restaurant, I was offered complimentary breakfast for the remainder of my stay. However, due to the unbearable noise levels and continued bad service, I decided to check out early at 5:30am.

At check-out, I was told I needed to pay for the breakfasts that had been made complimentary, as no note had been left on the system. When I calmly explained the situation, I was accused of lying. I asked for the manager to be contacted, and once they verified what I was saying, the receptionist responded in the most vile, racist, and aggressive way imaginable — screaming at me:
“Get out of my F****** country and suck my A** you dirty Arab B****.”

This unprovoked, disgusting outburst left me in shock and deeply upset. The receptionist immediately tried to apologise, blaming his behaviour on having a bad day, but that in no way an excuse for such revolting and racist abuse.

Even worse, when I reported this to the hotel manager, it was clear they didn’t take the incident seriously at all. Despite me having clear video evidence of the full exchange, no meaningful action was taken against the staff member — who was not reprimanded — and I was merely offered a token gesture of €100, which is an insult considering the gravity of what happened.

I will be sharing this entire experience, along with the video evidence, across social media platforms to warn others about this hotel and its appalling treatment of guests. No one should have to go through what I did, and the hotel’s complete disregard for guest safety and dignity is unforgivable.

Avoid this place at all costs!!

İt is ok for short vacation in Antalya, near to tram station.