Hotel Des Etrangers - Special Category

A very big problem occurred.

I filtered for accommodations with kitchens and selected this room, but it didn't actually have a kitchen.

When I checked with the staff, they said that the English version of ******* doesn't state that. That can't be true, and when we checked together, it was clearly stated that there was a kitchen.

The staff called the boss and had him report the whole story. The boss's response was terrible, and in the first place there are no kitchens in the hotel category. Is there such a hotel? I was insulted.

Of course there are such facilities, and I told them that it was a mistake on the hotel's side because I had filtered for kitchens.

They replied that it was Expedia's mistake and not the hotel's problem.

It's wrong to pass that on to the customer. When I protested that I had already purchased the ingredients, I was told to go to a seaside restaurant and have them cook for me.

This was the first time I had heard of a hotel that responded like this. I gave the ingredients to the staff as a gift.

It was a very unpleasant and painful experience.

Finally, the shower drains poorly and wastewater accumulates, but this is a minor issue compared to the previous one.

The attention and care at this hotel were extremely poor. The owner, an elderly man, was rude and used profanity. The manager, a woman, seemed attentive but lacked courtesy. Our arrival at the hotel was a disaster. It took us half an hour to traverse the 500-meter road, and despite calling ahead, they didn't warn us about it. If they can't manage this, how can they talk about hospitality? The first disaster upon entering the hotel was finding two single beds instead of a double bed. The air conditioning in the room wasn't working, but the hotel management seemed unconcerned. This kind of accommodation was dismal considering the price paid. Additionally, there was virtually no sound insulation; all the noise from the evening echoed inside the room. The bed sheets were torn and the floors were dirty. I have no criticism that they could refute. Don't make the mistake of trying this place out.