Heybe Hotel & Spa

Warning: please read hotel's response, you will see my point!

Heybe Hotel, situated near the center, the only good thing about the place. The rest is just scam, unprofessional and salty behaviours.

However, our experience was marred by service issues. Despite our desire to access the sauna by paying a FEE separately, we were informed that it was only available with a massage package, which we didn't want. This lack of flexibility in service offerings was DISAPPOINTING. (I never asked to access there freely, I wanted to pay for SAUNA ONLY.) Please do not give me an answer implying that as if I asked for 'free service' for God's sake.

Most importantly, despite booking a room with a double bed for our couple's getaway, we were given a room with two single beds. I rejected this and asked for a proper room. When we requested a change, they gave us second room and it had two single beds too :) to be pushed together to create a double bed. This oversight in providing what we had officially booked and paid for left a sour impression.

Despite these shortcomings, our overall experience at the hotel was okay, albeit with room for improvement in customer service and room allocation policies.

Just to mention, my partner is Swedish while I'm Turkish. As we courteously asked to receive what we had paid and booked for, I couldn't help but overhear the exchange of salty comments among the staff.

Additional note regarding to hotel's prompt response:

We initially planned to extend our stay, having stayed at another hotel previously. Unfortunately, that establishment was fully booked, leading us to choose your hotel for a single night. Our decision was driven by personal reasons necessitating our return home the following morning. However, I was taken aback by the response, "If you stay more than 24 hours, we can fix the problems," as it implies that the level of service provided is contingent upon the duration of one's stay. I firmly believe that exemplary service should be offered regardless of the length of a guest's visit.

I want to clarify that we were not seeking FREE services. Our request was simply to pay for sauna access without the massage service, which we did not require. I'm expressing my disappointment regarding the lack of flexibility in accommodating this request. I urge you to carefully review my feedback, as it highlights our desire for a more flexible approach without implying any expectation of free services.

Regarding the bed situation, we booked got double bed and you provided that when I insisted that I didn't want to sleep in 'two single beds pushed together' only.

The response of you literally made my point, you guys are just purely salty.