Otium Park Ayaz Aqua Beach Hotel

Pro's -:
- Hotel grounds and location are OK.
- Were upgraded to a 'swim-up' room upon arrival which was good.

Con's-:
- HOTEL. This is not western european friendly at all. Hotel was predominantly Russian/Polish/Serbian. Everything was catered for their liking, including food. Dirty and broken sun loungers by the pool.

- POOL. Looks nice and refreshing, however water is murky. This swiftly lead to ear infections for my children which meant a trip to the local clinic via ambulance.

- FOOD. Wouldn't let my dog eat at the restaurant. We eat breakfast and dinner restaurant for first night only, food was dreadful. Grey meat swimming in oil. My partner felt unwell from the first night onwards and is now undergoing tests for gastroenteritis/c-diff which isn't great. We eat out every night bar the first at additional cost. The drinks are all served in cardboard coffee cups, you may be lucky to obtain a glass in the evening. Selection was rubbish also. Ice cream is served around 5pm and you would think people have never had it in their life before, literally a queue for 20 mins to get a vanilla cone.

- STAFF. I think I seen one of them smile once, but probably just farted. Miserable. Pestered constantly everyday by various reps for purchasing of trips/massage/henna tattoo/water sports/bag shop onsite. Head of customer service does the rounds asking for people to write reviews on the spot with them watching over your shoulder to which I declined. Animation team is non-existent. Lady who cleaned the room was lovely and worked really hard.

In summary, been to turkey many times, this has been by far the worst experience of recent trips there. We managed to enjoy the holiday, despite the hotel experience. The place itself is lovely, just not geared up to Western Europeans at all.

Location: ok, long distance to the city centre. 100m to sea, but the hotel beach is very small, you have to get there at 6 am to find the free sunbeads.

Rooms and hygiene: rooms are spacious, furniture not the best, lights are not working etc. Hygiene is the biggest problem, they "clean" it every day if you can call that cleaning. They just take out the trash from trash bins and just mope the floor with one dirty rug without vacuuming sand, crumbs etc.

Food: 0 out of 100!!!!!! There are a lot of different dishes every day BUT everything is disgusting, we had to eat eggs for 10 straight mornings because that was the only thing that can be eaten without throwing all up or getting diarrhea.

NOT WORTH MONEY.

I give this hotel 2-3 stars because it's worth it. I believe that a much better hotel can be booked for that money. We booked this hotel through the agency Travelland. We, with two babies, were given a room on the second floor, so going up and down the stairs every day with children and things was tiring and not relaxing. The slides work twice for 2 hours and not all day. Ice cream is served for 45 minutes and you have to wait in line for half an hour, Wi-Fi is horrible, sometimes you have it and sometimes you don't and you always have to type in your passport and room number again and again in order to connect, even in some parts of the hotel or in the room it doesn't exist at all in this century I think it is not normal. The hygiene of hotels, employees and restaurants in general could be improved. Cutlery, plates, glasses, uniforms of waiters in such a hotel must be cleaner. The food is varied but not very tasty (perhaps we are not used to such cuisine, so I won't comment too much). For a sunbed, you need to get up at 6 in order to take a place both on the beach and around the pool. The beach and the sea certainly did not impress me. The children's animation is bad, the same 4 songs every night and that's it. The children's playground requires renovation and investment (no one uses it in this condition). All in all, expectations were not met. I would not recommend to anyone

Very bad hotel service, disinterested staff, rude reception. We experienced the theft of jewelry from a room that none of the entire management took an interest in. We waited all day for the children's beds. The cleaning of the room is bad, the food is monotonous, the beach is small, crammed with beds, absolutely insufficient for the capacity of the hotel.

It's a pity that I cannot give 0 or MINUS 5 stars for this hotel. What they do is DISGUSTING, the food is the same every day. You might see some new creations, but then you realise that the two main ingredients are probably the leftovers from yesterday.
The room smells horrible, not each bars serveb alcoholic drinks, only soft drinks and beer. Not that it's a shame that we have to pay for the drinks at the beach, but the barist is rude as well.
The safe is not free which is a shame.
Definitely will file a complaint as well by the travel agency. Please make sure, that you fill out a complaint form with your travel guide during your stay, because afterwards they don't accept any kind of complaints.

Very bad service from the manager to the cleaning lady. They wanted to trick us with a room (and the whole group that traveled through Travelland Belgrade) that looked more like a chicken coop than a 4☆☆☆☆. Disaster!