Kaya Palazzo Ski & Mountain Resort

Staying in Kaya Palazzo ski hotel is fabulous, to say it in one word ‘ exceptionally great’.
Everything from room cleanliness to their very friendly staff, it is just great !
I have to comment on food separately, probably gained 2-3 kg in one week👌
All food is a kind of most delicious ones I have ever tasted, from starters to main course, desert.
All chefs are creating an amazing taste , not sure how they can make it!!!
Need to specifically thank to Serkan Erhan from restaurant.
But not just him, I would
Like to thank to all kitchen staff, chefs who made all this happen.
We are so sad as we are leaving tomorrow but we leave with a great satisfaction. Can not compare this experience anywhere else I have stayed in any hotel.
Thank you so much!! See you all next winter

Amazing hotel, with amazing service and food , if you take the full board all your popcorn , snacks , drinks and food is included , the ski ing was a surreal experience , EDIP from reception was very hospitable and helpful and even advised us of special rates if we book directly through Kaya palazzo, which hopefully we will be coming back 🙏

We went there as a group of 4 and booked 2 separate rooms. Firstly I would like to say that the staff were absolutely BRILLIANT, especially in the lobby and restaurant. A women named Tuğçe was assigned to us to assist us with anything we need and she was very good gave us all the information we needed and even more. The hotel itself is clean, definitely warm, modern, very easy access to slopes, the staff at the skiing section are very helpful with helping out to put the ski boots on, you also have a locker so you don’t have to carry everything with you.
They have a spa that you could get facials and massages done aswell as a pool,sauna and hamam and they were all very clean.
At night time you can spend time at the lobby where there is piano playing, a fireplace, they can give out games depending on your preference, they also had popcorn which was freshly made.
The open buffet has different ranges of food and I would like to say that besides from breakfast, lunch and dinner they also had a “tea time hour” at the lobby where they gave out sandwiches and tea.
The rooms are also warm, you have almost everything in the room from a coffee machine to couches that can turn into beds if needed to stay in the same room with kids and if you have any extra needs they are always a phone call away.
What I have understood from this hotel is that for them customer satisfaction is very important so if you do have any type of concerns you can always let them know and I am sure that they would do everything they can do solve the problem.
The slopes unlike other hotels are less busy which made our holiday even better as we could ski very comfortably, even if it doesn’t snow they have special machines that they use to make snow so the slopes do not get icy and is easier to ski.
The ski teachers are very good our one that we booked taught us skiing very well and will definitely be coming here next season again!
The only thing that could be better would be the wifi in the rooms which they said that only a few floors had that problem and they were working on making them stronger. However the wifi was extremely fast in the lobby which didn’t affect us that much as we were mostly either skiing or at the lobby

I would like 10 stars for this hotel, which is simply wonderful! my congratulations to the whole team, all very friendly, efficient, extremely clean and warm hotel, congratulations to the ski teachers who teach with all patience, the delicious breakfast with many varieties, lunch dinner and room service everything impeccable, the team from the cleaning that always left the rooms extremely clean! I highly recommend it for ski holidays, the ski slope is at the door of the hotel and it's wonderful, the Hotel has a fantastic post-ski bar! thank you to everyone at this perfect hotel

Very good hotel the food was delicious, the staff was very kind (esp Deniz , the rooms are very spacious and a plus is that you can access the ski section directly from the hotel using the elevator.

Great ski resort. Top luxery destination. Good slopes, one black route, some basic off pist. Top after ski and fun destination.