Hilton Garden Inn Gimat

As a Hilton Diamond member, I fully understand that this Garden Inn is just a three-star hotel. At this moment, I am sitting in the breakfast area, and I must say the breakfast is absolutely terrible. I haven’t seen Mr. Arslan, who was mentioned in the reviews. Instead, there are only two staff members with unpleasant attitudes—an elderly bald man and a curly-haired woman. They seem to have a lot to do, but serving foreign guests is clearly not one of their priorities.

They carefully placed high-stemmed glasses, bottled water, and teapots on every table—except ours. When I politely requested the bottled water that every other table had, the bald male staff member first ignored me completely. Then, when I tried to get his attention, he deliberately looked away—yet at the same time, he was enthusiastically assisting another guest with coffee. Only when he had no choice but to make eye contact with me did he reluctantly throw a bottle of water onto my table.

If someone has reached the age where they would rather not be working but have to, they should at least do their job properly. Otherwise, why not just stay home and rest?

Definitely do not recommend! This is one of the worst hilton garden inn hotels ever! The hotel is very old, due to their central heating system the rooms’ temperature is very high during the winter time or very cold in summer time (2x higher or lower than the regular room temperature). Rooms are not clean and you can find hair in beds + the windows are always dirty. Both elevators are old and you may end up waiting minimum 7-10 minutes to get in (not joking!)

This is my 2nd time staying here and its enough.

I still dont get how hilton is allowing to use their brand in this hotel?!

Very bad hotel. The receptionists arent friendly. My air conditioning system wasnt operating as well as the one of my colleague. My shower thermostat wasnt correctly set and it was dangerous. But nobody care about that. At the end it looks like an hotel in Bulgaria during the cold war...

I am having a very disappointed experience with the hotel. On the day of checkin, I found many hairs on the bed sheet and stains on the quilt. When I requested to change, I waited for more than half an hour and have to call to follow up a few time. The supervisor at the reception is not helpful at all. And I was told there is no tissue box provided in the room now. As a formal Hilton employee, I am surprised that the Hilton standard had dropped to this level. Definitely will not recommend to stay.

The hotel is from an other age . Don’t stay here if you can … minimum 15/20 years without renovation. The food in the restaurant is not good as well , the menu pretty poor as well . I ordered a burger and the bun came still a bit frozen … never happened to me in turkiye before … the staff is fine . The room was overheated more than 30 degrees . We had to call to fix the issue . How the person who cleaned the room could not realize that

Hotel reception service attitude was awful.. no help at all!!
We were going to stay there as whole group, none of rooms air condition were working… they just told us to wait 2 hours for fixing, but we knew they were just waiting till sunset and temperature getting down..

Very disgusting 5 star hotel!! My friends were there last week, they had same situation, that means HILTON Garden Inn didn’t fix their AC at all… day after day they treated customers with heating in rooms

Not happy, for a Hilton, not impressed. First room reaked of smoke, Second room, or most of the rooms, air-conditioning was not operational, and it gets hot here in summer. Bar fridge and hair driers not working. And the food, well this was poor, edible but poor. Also for an international hotel their communication skills are very poor.