Peninsula Gardens Hotel - Adults Only

Oh dear, this was not our first time staying at this hotel, but it will be our last.

To start with, we were disappointed by the lack of assistance with our luggage upon arrival. Despite numerous staff members at reception, no one offered to help, which set an unexpected tone for our stay. This level of service was quite different from what we experienced two years ago.

While waiting for our room to be ready, we decided to relax by the pool. We requested towels but were told none were available and that they would bring some down to us. Unfortunately, after waiting for 40 minutes, no towels arrived. Adding to the inconvenience, I was asked to leave the pool area for cleaning, which could have been communicated to us at check-in, especially since we were encouraged to use the pool while waiting.

I had to seek updates on our room rather than being informed, which was both frustrating and disappointing. When we finally got into the lift with the young porter, he asked which room we were in, which was aggravating as I assumed that the details would already be coordinated by the staff. It felt as though we were managing our own stay rather than being treated as valued returning guests. Instead of relaxing, I had to take charge to prevent further issues from arising.

In the room, I inquired about celebratory drinks and was surprised to find that there was no clear information on pricing or available options. We were simply told, "wine in the room, pay on check out," without any further details. This lack of clarity was disappointing, especially when the wine offered was significantly overpriced.

On a positive note, the pool staff by the sea were exceptionally attentive and made an effort to ensure we were well cared for.

However, breakfast was incredibly disappointing. During our previous visit, we enjoyed personalised service from a staff member named Solomon, who made our mornings delightful and memorable. This time, the experience was vastly different! Breakfast was served buffet-style with no labels, with minimal attention from the staff. Basic service standards, like clearing plates from the table, required us to ask for them to be removed.

I've included images from both our previous stay and this visit to illustrate the significant decline in standards and presentation.

The staff did have difficulty understanding English. While I don't expect fluency, I did anticipate a basic level of knowledge given that this is a tourist hotel, which made communicating our needs challenging. Moreover, the buffet was poorly managed. My partner was told he couldn't serve himself coffee, yet no staff member came to assist us.

The condition of our room balcony was also concerning, with shabby decking and loose wood that nearly caused injury. Image attached.

Overall, the management and service standards seem to have declined significantly.

We were hoping for the same exceptional experience we had in the past, but sadly, that was not the case. This has made us decide not to return in the future, and we will be considering alternative options, such as the Tamara Hotel, for our next visit to Turkey.

We understand that mistakes happen, but there was no effort made to address or improve the situation during our stay. This level of service is disappointing and does not meet the expectations we had based on our previous visits or the star rating of the hotel.

Do yourselves a favor and don't book this hotel at all. We have been to several other hotels in Kas, including on the peninsula, but none were as bad as this one. I could list several negative things, but I won't bother. Just a tip for you: spend your hard-earned money elsewhere.

I had 2 breakfast and on dinner . The breakfasts were Excellent. The dinner was Very Good. The Aperrol Spritz I had, loaded with fruit! was SUPERB!

I stayed here 3 years ago and enjoyed the experience very much. I think ownership and management have changed because the service level has changed dramatically.

The staff are sweet and well-intentioned but no one has true hotel experience. English-only speakers expect a struggle to communicate.

There are no towels available at the pool or the sea platform. When asked the staff seem surprised by the request.

Checking in there was trouble with the credit card machine. It
does accept “tap” cards. Checking out was a cumbersome process, with bills to be paid for the bar/restaurant, spa and laundry all to be paid separately as if they were completely different entities.

I won’t be back but I’ll cherish the memories