terracota hotel

SUPER RACIST ! THIEVES ! NOT FRIENDLY ! FRAUD ALERT ! We are a friendly canadian couple who invite you to not go there ! This family is not client friendly, they call the police on us because we ask to cancel the room on arrival when we saw the hotel. They do not have wifi, they don’t speak english and they just want your money… Worst experience possible out of the 100 and more hotels we did in our sabbatical year this year.

Please do not encourage these thief’s, they don’t deserve your money at all.

DON’T GO THERE! Worst experience ever! Thieves! They call the police to kick us out! Check all the bad reviews before booking to this place, it has happened many times.

When we arrived, the manager (a woman) who seemed to be also the owner didn’t speak a word of English, was not friendly at all and never smiled at us. We already had the impression of not being welcome, right at the beginning.

The bedroom didn’t not have AC, no fan and no wifi (their wifi just doesn’t work at all). We were suffocating in the room and they could not provide any solution for us. As they couldn’t do anything about it, we asked for a refund and said that we didn’t want to stay there. We were ready to find another hotel. They didn’t want to give us the refund and kept saying that they didn’t get the money yet. They claimed that we never paid the room which wasn’t true because I showed them the proof of the paiement on my bank account. After several minutes of miscommunication, we decided to keep the room as they didn’t want to give us back the money. Again, instead of trying to find a solution, they decided to call the police to kick us out. Two police officers came and we had to leave even if we had paid for the hotel already and even if they had nothing against us. When we left, the daughter of the manager wanted us to wait because she wanted to inspect the room first as if we had stolen something… 🙄

I have been traveling the world since January this year and I’ve booked many hotels since then and this has been the worst experience so far! Looking at all the other bad reviews on google maps, I realize that we are not the only ones that have been threaten like that. It is not the first time that a customer doesn’t feel welcome or feel like they want to steal from you. It’s a shame!

We looked for a place to stay for the night. The hotel struck us well after we searched on the Internet. Unfortunately, the positive impression was not confirmed on the Internet. The breakfast was kept to a minimum, it did not correspond to the pictures on the Internet. The room was cozy and comfortable, but the shower water remained cold. Maybe we had a bad day, so we had one stars out of five.