Element Dallas Love Field

From an avid Marriott rewards patron, I would like to say that this weekend that was suppose to be such a fun and memorable time with my friends was exactly that but instead it was the absolute worst experience I have ever had with aloft hotel. I am ONLY giving this place a 1 because I am unable to give it a 0 or a negative numerical review. On Friday September 27th me and my 2 friends entered into the Dallas lovefeild aloft/element hotel & when we attempted to go to the side that we know we booked at, the front desk worker immediately said “oh they’ll take you over there” referring to the element side of the building, which again we did not book. We didn’t think much of it, assuming that it all must be one system and they can see the reservation regardless. Upon checking in, the front desk worker stated to my friend who made the reservation “it seems like they spelled your name all wrong” which we thought was weird but they assured us it’s fine and gave us keys to the room. As we were getting settled in the room just chitchatting & getting ready, we hear noise at our door & someone was able to gain entry to our room. Of course, both parties being stunned, we ask the other ppl entering into the room, did you alls keys give you access to the room and they said yes. We both went downstairs to sort things out and the receptionist states “oh sorry this is their room” then attempted to lie and state that the other young ladies name was spelled the same as my friend that made the reservation which obviously was untrue. We were told they didn’t see our reservation and after you could since the frustration from us, they suddenly found it. Once we were told we needed to pack up and get moved, the hotel didn’t mention anything about what they would do to rectify this. After I bought it up, they stated they could comp the parking and give us free drink at the bar. We were accommodating & accepted.
The next day Saturday Sep 28th was one of the most terrifying experiences. There is an extremely large sliding glass door in the rooms at aloft. My friend needed to retrieve the iron from behind the glass door and when she reached out and touched the door and attempted to slide it along the silver brackets that it’s supposed to slide on, the entire glass door fell and shattered on her. My friend instantly bled out and we could see her artery in her hand. Myself & my other friend rushed her to the urgent care where she had glass in her forehead, gluts along her arms and hands and had to receive 5 stitches for her gash in her hand. After about an hour we had a manager by the name of Tim come talk to us to get a statement and was told by him that he would have to talk with corporate to see what they can do. When we also bought up the security issue from yesterday, the first words out of his mouth were “well was the deadbolt on…” completely missing the fact that these people shouldn’t have even had the ACCESS to come in at all. From there, we got our room changed AGAIN. Once back in the room we realized that the door in question was only hanging on by 1 knob and dangling off the hinge. We know this because when we were placed in a new room the sliding door in this one, had 2 secure knobs supporting the door. NEGLIGENCE. When we asked later about what they were going to do to rectify this situation, another manager, Zena, said she had no power to do anything and had to go through Tim. Tim was gone for the day and the next and again we were told by Tim that he couldn’t make any decisions such as comping the room or anything to alleviate the situation.
All in all in our stay of 2 nights, we were forced to change rooms 3 times, had a security breach by strangers having access and walking in on our room, had a negligent safety issue with the door falling and physically injuring my friend and also causing all of us emotional distress, anxiety and worry the entire weekend. And for all of this we were still charged $600 and were only given a drink at the bar and free parking (even tho it’s self park) for everything. DO NOT STAY HERE!!!

PROS: Close and convenient to the airport; nice, quiet grassy area next to hotel for dogs; restaurants nearby.
CONS: Vomit in the elevator that wasn’t cleaned up for at least 45 minutes making it totally unusable; no trash cans outside the hotel for dog waste and recommendation was to throw it away in the lobby or in the recycling dumpster; coffee never got put out and they were just like 🤷‍♂️ (“whatever”); shuttle driver was super grouchy.