The Ritz-Carlton Residences, Waikiki Beach Hotel

The Ritz-Carlton Waikiki, Hawaii, is classified as a five-star hotel on Ctrip. The suite is over 60 square meters and costs 6,800 yuan, excluding breakfast. In addition to its good location, the hotel's lobby facilities, decoration level, and service staff quality are only three stars of Japanese hotels. We booked a sea-facing suite, and the bed and sofa bed were surprisingly soft. We called the guest room three times on the third night, and each time a different person came to see it and said that it would be solved immediately, but they never came back. After another call, two male waiters finally came together to turn the big mattress over and turned the back up, and they felt that it was normal in hardness and softness. We continued to wait for them to solve the problem of the soft sofa bed. The two male waiters said they would come back immediately, but they were nowhere to be seen. Until a female housekeeper came to check and told her that we were still waiting for the problem to be solved, she also promised to come back but never came back. I had no choice but to call the front desk again and a male waiter came. He left for another ten minutes and came back, saying that I could put the other half of the mattress of the big bed (many double beds abroad are made of two single mattresses covered with a large mattress cover to prevent turning over and affecting each other) on the sofa bed with the hard side facing up. In the end, I had no choice but to do this. The room facilities were very simple, at most three-star level. The restaurant breakfast was a mixture of various foods topped with some local sauce, and it always tasted the same. A breakfast order for two people plus a 20% tip was 60 or 70 US dollars; a Chinese meal in the hotel restaurant, ordering a few plates plus a tip, was 160 US dollars, and the taste was similar. I just stayed in a five-star hotel in Japan and then transferred to ANA business class to fly to Hawaii. The difference between the hotel level and service is really not a little bit. The biggest failure of this trip was choosing this so-called five-star hotel. There will be no next time.