Horseshoe Las Vegas formerly Bally's

I am a frequent traveller but I have never seen a room as dirty as this one. There was dust, fingerprints, grease, stains and ingrained dirt on every surface that I could see. The carpets were completely covered by thick layers of dust, there was mold in the bathroom and hair stuck in the AC vent.
I informed the front desk immediately but they only offered additional housekeeping. I said it will take several hours to clean the room properly, and I would prefer to have a different room or check out and get a refund, but they said they were unable to do that. Housekeeping came and did some more cleaning but the difference was barely noticeable. Most of the dust was still there, the hair, and of course the mold in the bathroom.
I also didn't sleep very well because the whole room shook because of a loud noise from the monorail that I heard every few minutes.
I have contacted the hotel with my concerns, and they said they're sorry but choose to do nothing.
On the plus side, it was close to the strip. Check-in was done via a kiosk, so it was quite simple and relatively convenient. Parking was fine once I managed to find the garage and the price was okay.

Terrible Caesar's Entertainment Property - Will Not Be Back

We just returned from a Birthday trip for my daughter... we had four rooms at Bally's. The two rooms that were in the "old tower" were entirely unacceptable. They were not only old and tired but filthy and in total disrepair. One room even had a bloody hand print on the wall! Dirty linens, stained carpets, marred furniture, stained bathroom amenities, the list is long. We went to the front desk to see about changing a room and were told they were totally sold out so no other rooms available. Then, when I offered a tip, the nice young lady said, "well I can probably find one but it will be an extra $75 per night". When I told her that was ridiculous, considering they were already paying $250 per night, she kindly reduced the upgrade fee to $40 per night. How funny that she miraculously found a room! Extortion just like the old Mob days!

We had our choice of two free rooms at any Caesar's property and chose Bally's only because it was less expensive for those who had to pay. We will never make that mistake again. You could not pay me to stay there again.

The gambling was the worst I've experienced in my 30 years of experience. I don't expect to get rich but a simple return once in a while would have been reasonable. I didn't believe the horrible gambler reviews online about this place buy now I understand and agree.

The only decent thing about this hotel is its location. However, there are so many better choices in the area and price range. One bright spot - A couple of the staff members were very nice, particularly the lady at the Diamond Desk.

Do yourself a favor... choose somewhere else! We couldn't have been more disappointed.