Millennium Maxwell House Nashville

The location is reasonable, but the room needs a lot of work. The fixture of the tub fell off, the carpet and ceiling was terribly stained, and the beds would ONLY be comfortable to a caveman. Plus we were invaded horribly by ants in the bathroom. I took a video and showed it at check out and had one lady dismiss it as that she too has ants at her house. We were on the 3rd floor!!! And they were coming out of the tiles of the shower. Thankfully we went site seeing majority of the 2 days we were there or it would've been even more miserable. And had we stayed longer in Nashville we would've relocated to another place to stay. Thankfully, there was another Lady that completed my check out and refunded some of our money. For Her we appreciate, but hopefully they will fix the problems, otherwise we won't be booking a stay there again. Not worth the money at all. Also there wasn't a refrigerator or microwave in our room either. Again thankfully we weren't in our room and ate out, but would've been nice to be able to keep some drinks cold.

The evening front desk staff and the cleaning staff were very pleasant. The hotel room was clean. However, the hotel itself did not seem to be well run. They were cleaning rooms at midnight and the walls are paper thin so it sounds like they are vacuuming right next to you while you are trying to sleep. Their seals around the tubs are cracking and so water sometimes leaks from the above room. They also had a fire alarm that kept going off and did not keep their coffee station well stocked. The morning front desk staff is often nowhere to be seen and then when you finally find someone it’s hit or miss if they will be helpful and pleasant or waste your time. So overall wasn’t very impressed, hotel was clean and that’s about all it’s got going for it.

Checked in at 1 am because my flight got into Nashville super late. Walked in and the front desk attendant says, "let me guess, you are here to check in?" Yes... yes we are. She said well it is going to take awhile because we didn't have anyone checking in for awhile and so people went home. We said okay and just hung out in the lobby. The whole time she was breathing and sighing as if we were a big inconvenience to her, like I felt like I should be apologizing to her and not once did she provide any empathy to the fact that we have been traveling all day and are wanting to check in and we are waiting in the lobby of the hotel that we just spent $135 to stay at for 30 minutes. She then called someone else to help her and the way she asked for things from us was like, "you got a credit card?" "You wanted a king? we are out so you are getting a queen" Just the coldest service I have seen! It was incredible. We finally got checked in and still no apologies were given about the wait. The lobby is nice and spacious but the rooms are very outdated which I honestly do not really care had the customer service been there, but both suck? I would not ever stay here again, especially not for the prices they feel they are worth.

Nice location, nice lobby friendly staff. However, it’s not the of best quality. It is decent but very old. The bathrooms really tells the age of the building.
Hotel feeling. Would not recommend unless you get a good deal. Otherwise spend your money else where.