InterContinental New Orleans, an IHG Hotel

Stayed in this so-called 4 star hotel from May 2 to May 8, 2024. There were problems as soon as I checked in.
1) I had specifically booked a room with a King sized bed. Without any prior notice or explanation, I was given a room with 2 double beds. I immediately called reception to inform them of the mistake. I was told abruptly that there were no more rooms with a King sized bed and that I would have to wait at least a day or 2 to obtain one. I asked to speak to the manager regarding the issue and was told the manager was unavailable. Was told the manager will contact me but no one bothered.
2) On the night of May 4, 2024, I was abruptly woken up at 9pm with the blaring sound of the emergency alarm. An automated voice in the hallway instructed guests to evacuate. All the hotel guests were then squeezed into the emergency stairwells and had to make our way down to the ground floor where we exited out of the hotel. There were no hotel staff to reassure or direct the guests at any point in time. When no emergency services arrived after 10 minutes, all the guests filed back to the hotel. Again, no hotel staff was present to provide information of any kind regarding the alarm. No one bothered to inform us whether it was safe to re- enter the hotel. No information or assurances of any kind were dispensed on that night or after the event.
3) On the day that I checked out (May 8, 2024), I asked to verify the bill. When I checked through it, I had noted a number of charges (from the minibar) which were erroneously charged to my account. I then promptly notified the staff member regarding the errors. I asked for the errors to be deleted and a new bill to be printed with the correct amounts entered. The staff member took a substantial length of time to sort out the above. In the end, she stated that she wasn’t able to print out a corrected copy of the bill and that the manager will email me later that day. Did the manager bother to email me? Nope!
The above highlights a number of simple yet unforgivable errors:
1) If you’re going to provide guests with a choice of rooms, do make sure you adhere to what was selected.
2) Train your staff to inform guests when there is an alarm- whether the alarm is genuine or false. We would like to know whether our lives are in danger.
3) Be consistent with what you tell your guests. If you tell your guests you’ll get the manager to call back, do it.

Suffice to say, I won’t be returning to this hotel.