Paramount Hotel Times Square

Loved my stay at Paramount Hotel. Steps from Times Square but still peaceful. Room was small but clean and comfy. The vibe is very NYC—modern with vintage charm. Staff was helpful and check-in was smooth. Perfect spot if you want to be in the middle of everything!

Great service by all the staff and super helpful. Only issue was problems with the lifts…. So ended up using the stairs. Top location too.

I am writing to formally raise a concern regarding this booking I made through your platform for a stay at the Paramount Hotel, New York.

At the time of booking, there were no clearly disclosed additional charges mentioned. It was only shortly before my departure — upon reviewing my booking — that I noticed unexpected fees applied by the hotel. I contacted Trip.com immediately, hoping for clarification, but unfortunately, your team was unable to explain why these charges were not made transparent at the point of booking. I was simply informed that the charges had been presented during the booking process.

Regrettably, I did not take a screenshot of the booking page to prove otherwise. Given the proximity to my travel date and not wanting to face the inconvenience of finding another hotel at short notice, I had no choice but to proceed with the reservation and absorb the additional charges — which I had not budgeted for.

This experience was disappointing and stressful. The lack of pricing transparency is both misleading and unfair to customers, especially when traveling to a different country. It caused unnecessary anxiety and could have been easily avoided with clearer communication at the point of booking. I urge Trip.com to review how hotel fees and additional charges are displayed, and to ensure that customers are fully informed before confirming their reservations.

That said, I would like to acknowledge that the actual stay at the Paramount Hotel was pleasant. The hotel is well-located — just a few steps away from Times Square and Broadway theatres. The New York City subway system is very accessible from the property and is a far better option than taxis or e-hailing services due to heavy traffic. While the hotel is an older property and the elevators can be slow during peak times, it offers charm and convenience. There’s a great pizza spot next door, and live music in the lobby bar on some nights adds a nice touch.

I hope Trip.com will take this feedback seriously and make improvements to ensure a more transparent and customer-friendly experience in the future.

I had a pleasant stay at the hotel. The room was nice, clean, and a great size for two people. While it was a bit noisy on the sixth floor, it didn’t significantly affect my overall experience. I would recommend this hotel for a comfortable and enjoyable stay.

Great front desk service! Our booked double bed room for 3paxs was unavailable due to system error and was given 2 rooms for replacement. A King and a Queen room instead. Rooms are well cleaned. Good locations! Except the lifts was broken down and we need to wait more than 30min, only 2 lifts is working only. Luggage storage is not free. We need to pay luggage storage after we check-out at USD3 per baggage for check-out customer and USD2 per baggage for check-in customer.

Excellent hotel. Right in the center. I liked everything. Cozy. Will come again.

The place was clean and tidy. We enjoyed staying there during the time we were in New York.

We had a great experience at the Paramount hotel! I was nervous after seeing so-so reviews, but we had no complaints. The room was small (we had a room with two double beds), but it was fine for 3 people - we weren't in the room much. The lobby is very trendy, the staff was friendly, it was great that we could leave our bags when we arrived before our room was ready, and after checkout before our flight. The hotel is right in the heart of the Theatre District, which is exactly what we wanted for my daughter's first trip to NYC! Would definitely stay here again if we wanted to be near Times Square again.