Hyatt Residence Club Sarasota, Siesta Key Beach

This place says it’s a “4-5” star hotel which is a COMPLETE LIE. It was nothing but disgusting: People wise, room wise, and employee wise. They were doing construction and there was so much dust and noise other people and I had to leave the rooms. There was multiple people complaining when i arrived. This poor pregnant lady with 3 kids couldn’t sleep because of how loud the construction was and they did not want to accommodate for her. I immediately left the hotel the second I got there. My sister sat on the chairs there on the beach and it almost broke on her. The beach equipment must have been from the 80s. No bar like they promised. Gross don’t stay here save your self. We ended up staying at Opal hotels which were beautiful.

I am writing to formally lodge a complaint regarding my recent experience at your property, which is advertised as a luxury 4-star resort. Unfortunately, the conditions upon arrival were completely unacceptable, and my family and I were unable to proceed with our stay despite already paying approximately $4,000.

When we attempted to check in, we were met with loud ongoing construction in the lobby. While waiting, another guest—who was pregnant and visibly upset—was crying at the front desk, saying that her family had been unable to sleep for three nights due to the noise.

Despite this, we were told our room was not ready and were advised to wait at the beach. However, access to the beach was blocked by construction, forcing us to walk a long detour. When we finally arrived, we found broken beach chairs, no towels, and no service whatsoever.

The pool area was also in terrible condition, with very limited service at the small bar and few available beverages. These conditions were nowhere near the standard expected of a 4-star resort.

Given these circumstances, we felt it was impossible to stay and made the difficult decision to leave with our family of five before even checking into our room. Despite this, management refused to issue compensation and instead told us to wait an hour in the lobby before informing us that the matter would not be addressed until “next week”—during a holiday weekend, no less.

What a scam , stay away

We had booked a stay, but upon arrival, we were met with loud construction noise that made it impossible for us to check in. This was not mentioned in any of the information we received prior to our arrival.

Additionally, we noticed that the beach chairs were falling apart, further contributing to our disappointment. We felt misled by the reviews and star ratings, which do not accurately reflect the current state of the property.

During our brief time at the hotel, we witnessed multiple guests at the front desk expressing their frustrations regarding the construction noise. Unfortunately, the management was unable to provide any assistance or solutions.

After just five minutes, we decided to leave and find alternative accommodations, which was a significant inconvenience given that we had already paid over $4,000 for our stay.

We believe a full refund is warranted under these circumstances, as the conditions were not as advertised. We are also prepared to share our experience through reviews to ensure other potential guests are aware of the current state of the property.

We will remove review if orfered a refund.