Baymont by Wyndham Pooler/Savannah Hotel

Bait and Switch
Photos on website gave a "bait and switch" to the condition of the property in person. The place smelled. Place is run down. Cleanliness was so poor that we didn't want to eat breakfast there. Not recommended. Disappointed in the rate charged for the quality of the place.

The place seemed neat on first appearances. But as we checked, the mirros in the lobby were dirty, so my husband asked me to run up ahead to check rooms as he got his mom. The toilet paper on the rolls were oddly torn in both rooms. But otherwise, it seemed fine. We did stay. Our AC was extraordinarily loud. And the breakfast eggs were not edible. But we did have other food. So it was ok, but I wouldn’t book it again.

I booked a stay at Baymont by Wyndham in Pooler/Savannah through *******, and it was one of the worst hotel experiences I’ve ever had. The hotel was extremely dirty—carpets weren’t vacuumed, the floors were stained and littered with trash, and the entire place had an awful smell. My room was filthy, with dirty sheets and towels, a grimy tub, a filthy toilet, and even long black hairs in the tissue box. Some electrical sockets were missing covers, which seemed like a safety issue, and the elevator inspection had been out of date since March 2024. To make matters worse, the dumpsters were overflowing, and the indoor pool was actually green.

The only positive was the staff, who were kind and professional, but unfortunately, their hospitality couldn’t make up for the severe cleanliness and maintenance issues.

I contacted ******* to cancel my reservation one day early so I could move to a cleaner hotel, but they refused to accommodate my request. Given the unacceptable conditions of the hotel, I was extremely disappointed that ******* wouldn’t allow any flexibility. This experience has made me reconsider booking through ******* in the future.