Turtle Beach Resort

Really disappointed with what we got. The website made it look amazing, but our experience was a nightmare. The cleanliness of the room was way below standard, bedsides and bathroom not even dusted, mirror had not even been wiped, bed throws were stained as well as the two big larger rugs on the floor. The lounge was broken on one end and was not comfortable at all, old furnishings even though the website stated that it was strata property and 2 bedroom superior rooms had been updated with new furniture packages to their standard which was not true at all. The Glass dining table had duck tape all around it holding the glass on. Said The kitchen had full faciltiies, all the kitchen utensils etc were old, no oven trays or anything was dirty.The ensuite shower rails kept falling off the wall, we couldn't even hang up our towels. The dishwasher didn't even work. The coffee table and decor was old and way outdated. It was my 30th birthday, 2yr anniversary and our first family holiday away and when your paying over $1000 + you expect to get something half decent, these may only be small things but it put a huge downer on our holiday. In terms of being comfortable, we hardly spent time in the room. The facilities for the kids were great. But definitely wasn't worth paying the amount we did for our experience