Quality Hotel Ambassador Perth in Perth

Counter service and room cleaning really need to be improved

This was our very first trip to Perth.

If you’re planning to take trains or buses both within and outside the CBD, I highly recommend getting a public transport card called the SmartRider. You can buy it at the Airport Train Station customer service counter, located right next to the ticket barrier. The card costs AUD $10 (non-refundable), plus any amount you wish to top up.

Using a SmartRider gives you a 10% discount on every ride. After the discount:

Travelling within 1 zone costs about $3.15 per ride.

Travelling between 2 to 9 zones costs only $4.68 per ride.

There’s also a daily cap of $10.40, no matter how many rides you take.


Inside the CBD, there’s a Free Transit Zone (FTZ) where bus travel is free. This hotel is within the FTZ, with a bus stop just 2 minutes’ walk from the entrance—very convenient. You can tap on and off any bus from this stop at no charge as long as you travel within the FTZ. Many buses from here go straight to Elizabeth Quay Train Station and Bus Interchange, where you can easily transfer to other buses or trains.

Perth’s public transport system is excellent, with buses arriving every 10 minutes or less. There’s also a free CAT bus service with four routes (Red, Blue, Green, and Yellow). No tapping is required on CAT buses. A Red CAT stop is just a 5-minute walk away, on the street directly behind the hotel.

If you’re driving, the hotel has a car park (charges apply).

We stayed here for 6 nights. While the location and transport convenience are excellent, I would like to sincerely share some areas for improvement:

Lighting: The room lighting was very dim, making the space feel gloomy throughout our stay. Brighter lighting would make a big difference.

Water Pressure: Both hot and cold shower water had very low pressure, making showers uncomfortable.

Air Conditioning: The air-conditioning was weak. We stayed in winter, so it wasn’t a big issue, but in summer it could be problematic.

Carpet Condition: The carpets in the rooms and lifts could use replacement.

Lobby Appearance: While not critical, a refreshed lobby and lift lobby would greatly improve first impressions for arriving guests.


These are my genuine, heartfelt suggestions in the hope they can help improve the comfort and experience for future guests.

There was a large open single level carpark at the rear of the hotel with easy access.
Staff were good and helpful in trying to accommodate last-minute changes.
Our room was basic but clean and comfortable.

Great location but the staff not very helpful. I arrived a little early and they would not even let me check in. Did not even check to see if the rooms were clean.

Great staff, awesome location, facilities are appropriate for the price point. It was clean and well maintained. Breakfast was good too!

Feel abit dark inside the room as lack of lighting.
The location is good, walking distance can reach car rental company.
Good for staying short day.