Pullman Sydney Olympic Park

I want to be able to give the Pullman 5 stars, but they just aren't doing the little things correctly at the moment. I don't know if it was because it was a particularly busy weekend that we were there, or if they were still having issues with their new system. I was travelling with a platinum Accor member and when we checked in, we weren't given any information about the benefits that the platinum membership should give us. Things like breakfast, the executive lounge, the special wifi etc, was never explained and we had to check the Accor website to see what was available. We didn't get our replacement waters every day and it took us 3 attempts to get our cards to access the executive lounge. When we enquired about this, we were told that the membership was only showing silver on their system. It was like it knew about the platinum membership for some things and not for others. The rooms are of a high enough quality, but are now starting to show their age a little. The air conditioning in the room also doesn't seem to be as efficient as we have had in other hotels. The staff are usually very friendly and are happy to help in all situations. I can recommend the buffet breakfast, as the food seems to be of high quality and very fresh. The location of the hotel is amazing if you are attending any events at Sydney Olympic Park, as it is walking distance to most venues. If the Pullman could just polish up some of the little things, this would be a definite 5 star rating.

Once again the Pullman never fails to deliver! With the FIFAWWC2023, AFL and Cirque du Soleil happening we sadly couldn’t get a room and had to stay at another Accor hotel, but you can never go past the Pullman for breakfast, and they delivered!
Nothing was an issue and Ines was so attentive and amazing. Thanks Pullman for capping off a great weekend.

We stayed for Fridayz Live this weekend and the staff were friendly and helpful, they gave everyone free drink vouchers as check in is 2pm however it was 3pm before our room was ready, which is understandable given the turnover of guests. Our room was great, lovely big fluffy towels however the bed was uncomfortable and the body wash was empty. I appreciate the refillable bottles instead of the little sample sizes for the environment however they need to be maintained. Overall I would definitely choose this hotel above the others. Also we parked in P6 and it was only a 5 or so minute walk.

Only stayed 2 nights in 2 rooms. Could not fault anything. The staff were exceptional could not do enough for us. Very compassionate seeing we were in Sydney for a family funeral. Would definitely go back again hopefully under better circumstances. Special mention of lady at reception and Joe.

Great hotel.. great location... it was really busy and full. Room was great. Bed really comfortable.. on thing was the rooms were clean I.e no dust etc but found a little bit of rubbish still in the room.. but overall would recommend