Boronia Hotel Apartments

Front desk and manager were unaccommodating when we asked for a different room. When we got to the apartment there were no towels. We stayed for 9 days and never once did they come clean our place. The duvet had a major stain on it & the pillows were all worn down. Also, be prepared not to discard your used toilet paper in the toilet. Apparently their sewage system clogs.

Be warned, this place will ruin your vacation. For 5 days they did not clean our room or change towels. We had a full garbage can, cockroaches and ants (see pictures). The lobby is always empty, the staff makes promises and forgets, they brought us a baby bed without a mattress. I wouldn't put my dog here. Really disgusting place.

Our experience was not very well.
The room was okay, a bit old but clean.
However, there was old furniture everywhere, on the stairs, between the rooms etc.
A lady came into our room while we were sleeping without even knocking!! Unacceptable
Am so sorry but the 1 star is more than the whole experience worths..

We were not able to go because the country was under lockdown. Later on it was impossible to reach them as they were actively avoiding all contact with us. Do not book here.

They cancelled the reservation without a saying a word. Not recommended.

Paid reservation canceled before the flight without explanation. This is unacceptable.

After booked and confirmed vacations there (as a gift for my family) i just asked if there is a gluten free option (i just asked). Shortly, the first answer was one word: ,,declined,, and then:,,gluten free not available,,. I answered that about no gluten free food is just fine (because there is a kitchen in the apartment so my mom could cook her food)..and i never ever in my life experienced such an unprofessional, unpolite and even attacking communication (obviously from the owner himself). For no reason i was called ,,hypothetical,, ,,unwelcomed,, costumer, even ,,english professor,, and also that he asked to cancel my reservation..later he wrote that if i will write more reviews, he will send lawyers on me. I was never rude, I even appologized if he understood me wrong and i repeated that there is no problem, if there is no gluten free option...it was just his misunderstanding and probably overworking or bad day (but i am not a boxing ball). all that just for asking if there is a gluten free option..that is why i dont recommend this hotel to anybody..it is a horrible customer service..very bad experience