Steigenberger Hotel & Spa Bad Pyrmont

Terrible internet. Poor quality of rooms. Very old hotel. Also the average age of guests is around 65. Really old fashioned hotel. Floor plans are like labyrinths.

Spacious rooms with high ceilings; French balcony with a potential room overlooking the event square.

I'd expected more from a Steigenberger.

Hotel looks dated due to the colors used but given the fact that most clientèle seems to be in their 70s this is not necessarily an issue.

I'd booked a Deluxe room because the website said these were all located at the back of the hotel. So I was a bit surprised to get a huge room at the front. That's a bit of an issue because between traffic noise and the smokers you don't want to open the windows. However the hotel lacks any airco so rooms get HOT!

After complained to a very surely woman at reception I got another room at the back which was much nicer.

Rooms are a bit, well sparse. There's a fridge with a bottle of water though. And a balcony. WiFi is ok. Cleaning isn't great. There was something disgusting jammed between the tiles on the balcony. Big grease stains on one of the curtains and dust under the bed. The mattress is wrapped in a heavy plastic cover which is undoubtedly hygienic but makes a hot room almost unsleepable. It is also extremely hard!

Breakfast is excellent! Loads of fresh quality products and excellent breads!

The bar lacks atmosphere and has a very short list of drinks and no snacks. It also seems to open at random times. Bar tender was friendly and alert to customers running low on drinks

There's a fitness room with a few machines (closely grouped together which is strange in covid times). Depending on which staff member you speak it is open at all times or between 0700 and 2100. There is sometimes towels and disinfectant.

The room has a little flyer in it to entice guests to have their room cleaned less often in exchange for a voucher but when I tried that I just got a note from housekeeping saying that they couldn't do their job due to my do not disturb.

Staff varies. The Asiatic looking young man at breakfast was really friendly. Some of the middle aged women made me feel that any non German guest was a major nuisance

Manning ceckout on Friday was a single staff member so a queue formed. She also tried to charge me for some kind of spa card that I knew nothing about but due to my poor German and her facemask and the big plastic screens I may have misunderstood her. It seemed strange

Next time in Bad Pyrmont I'm back in the park hotel, less fancy but much more hospitable and significantly cleaner