hezelhof hotel in Dinkelsbuhl

I had a meal in the restaurant. First the wait staff took their sweet time just to bring me a menu, even though it was not busy. They were just talking among themselves within view of me and letting me wait. When the waitress finally came over to my table she was chewing on something. I felt that was wrong. I ordered a beer and a buffalo burger. The buffalo meat's attributes were praised in the menu. I asked for medium rare, since that's how you can enjoy the qualities of good meet the best. She said: "They typically make it medium or more." So I asked her to ask the kitchen staff if they could make it medium rare. She came back some time later to say no, the kitchen staff only serve it well done. By this time I had received my beer, which was the only one in Bavaria that had the acidic taste of a stagnant beer line, and I should have just cancelled the order and gone somewhere else. Alas, I didn't as I didn't fathom just how bad a burger could be. It arrived some time later. The meat was absolutely flavorless, not because it was well done but because it seemed to have been frozen as a patty. Its consistency, color and flavor were that of the lowest grade meat and bore no resemblance of the description in the menu. I could not even be sure it was actually buffalo meat. The burger bun was stale and equally low grade bread. The sauce evoqued also the image of a low-quality, store-bought product. I declined the offer of dessert. The burger was priced as a premium meal, and everything about it screamed "cheap, low-quality".
The ambiance of the restaurant was modern and upbeat, which I usually like. However, it was truly a poor fit with the town of Dinkelsbühl and with the building itself. It felt forced and out-of-place.

In four weeks of having lunch and dinner in the Bavarian cuisine sphere, this experience was a negative outlier for food quality, quality of beer (!), professionalism and courtesy of the wait staff, value of the offering, and ambiance. I strongly recommend to go anywhere else In Dinkelsbühl. There is a great number of restaurants. All of them are better than Hezelhof by any measure. I would give it zero stars here if that was possible.