Mercure Hotel Freiburg am Munster

Booked specifically because hotel said it had air conditioning. Room was warm all night. Much hotter than lobby. Had a terrible night. Barely slept.

Wrapping up our first night here. Great location and phenomenal staff, however the air conditioning does not work. If you plan on coming here in the summer, I would not book this hotel.

Update: We have requested a different room. The night staff decided to come up and fidget with the AC instead. The AC still does not work and they said there is nothing they can do. I would not recommend coming here.

I booked a room through the booking.com on March right before the covid-19 lockdown happened in Germany. This was not my control and they didn't refund my money back because I booked as a non-refundable. So instead of refund, they made us changed the booking date to November and here we are another lockdown... I need to speak to manager and I need my money back!

Room size is tiny for the price. The Photos posted in booking websites are taken from wide angle, so don't get fooled by it.

When we arrived for the first time, we found its difficult to find the entrance of hotel. Again don't get fooled by the Karlsbau picture. It's the photo of the shopping mall where the hotel is present and it's not the photo of the hotel itself. By seeing the photo of big building, I thought I could find the entrance easily but it's not the case.

During such pandemic situation, I expect a proper hand wash in sink, instead a small soap is present. For this price why can't the hotel afford a small hand wash, could not understand. I had to buy my own hand wash at the end.

When you acclaim to be three star hotel I expect Minibar/refrigerator, but I was shocked to know it's not present.

Sofa bed is uncomfortable to sleep.

Shower and smart TV are the positives I liked. I could mirror my phone to enjoy my fav Netflix series.

Overall it's a below average experience for me. Not recommended by me at least.