DORMERO Hotel Halle

Absolute disaster.

Arrived in the evening on a business trip only to be told that there was water damage to some rooms, and the hotel had decided to relocate me to an alternative hotel over 20mins away by taxi. Domero first only offered to pay the taxi to the new hotel, and only when I insisted they agreed to cover the cost to return to the city the following morning.

Whilst waiting for the taxi to transport me to the new hotel, at least two customers arriving after me were able to check in and get a room. No explanation could be provided for why I was not able to receive one of the vacant rooms.

Further, the new hotel was in an industrial area with no dinner options nearby. The Domero staff insisted there was a restaurant at the new hotel, however this was not the case and the only option for dinner was to order a delivery pizza.

Will never again book this hotel despite regularly travelling to this area.

At the end of 2023 I travelled to Halle on several weeks and stayed at different hotels in the city. I can make an informative comparison between them: I consider DORMERO the worst.
The main reason for this is that they have very (VERY) limited staff, which causes innumerous disadvantages (for instance no room service).
On one time, my flight was changed and I was going to arrive around 23:30 at the hotel.
I called the reception in advance, explained the situation.
I was told that reception would be closed already but I could call a certain number (Dormero call center) and someone would come to open the door.
Upon arrival, I called this number and the call center operator informed me that he was unable to find someone.
I had to stay outside and look for another option on my own.

The location is very good/central, but I found it hard to believe that this was a 4-star hotel. I think I have stayed at better 2-star hotels. The rooms are very old and in need of maintenance: the floor is falling apart, many of the lamps in my room did not work, and the AC did not work either (the room was very warm). The front desk has very limited hours, and is not manned otherwise. Good luck getting into the hotel if you forget your key and arrive after 11pm. They seemed very annoyed every time I tried to ask them a question.