A-ROSA Sylt

**Subject: Disappointing Experience at A-ROSA Sylt Spa**

Dear A-ROSA Sylt Management,

We recently stayed at your hotel with great anticipation, having specifically chosen A-ROSA Sylt for its renowned spa facilities and diverse range of treatments. However, our experience was far from what we expected, leaving us deeply disappointed.

On our first day, we were eager to book spa treatments, only to be told that there were no available appointments for the entire duration of our stay (initially one week). We were further informed that many of your spa staff had either resigned or were on sick leave, severely limiting the availability of services. This was extremely frustrating, as the spa was the primary reason for our visit. We were directed to an alternative spa, which unfortunately was also fully booked.

To make matters worse, we were informed that even the waiting list for treatments at your hotel was so long that it was essentially unavailable. We had no option to be placed on it, and there was no clear solution offered. When we expressed our disappointment, we were told that we should have booked treatments in advance, but it's unreasonable to expect guests to book spa treatments before even securing their hotel reservation.

Additionally, we found the available activities to be extremely limited, further diminishing our overall experience.

In the end, we were so dissatisfied that we checked out earlier than planned and sought accommodations elsewhere. This was far from the relaxing and pampering experience we had hoped for.

We trust that you will take these concerns seriously and address the staffing and booking issues to prevent future guests from having the same disappointing experience.

Sincerely,
Anna Andresen