ambassador hotel & spa

Great room in the new wing, but this is the only positive at this stage. as mediocre food quality, lousy parking situation in general extremely inferior service as well as personnel shortage but still charging full prices - very bad price performance relation in general

I was not able to do a reservation as the person at phone was upset by answering to a call in English and really no happy to discuss about any booking. A shame for this sort of place.

First bear in mind that I could not cancel some rooms of the booking right in advance and started to negotiate any solution like the cancellation of cancellation fee or maybe dates amendment but hotel manager(in) was as ruthless as the Prussian Corporal. RULES MUST BE OBEYED!
Do not expect therefore any genuine, sincere courtesy and hospitality from the hotel. During and after my negotiations the receptionists were smiling and compasionete to me - thank You very much - while managed started to threatened to call the police and forbade me to enter the room I had received and stayed overnight. What's more, my things were in the room and I was denied access because the hotel had some problem with charging my credit card - for their fault. My explanation was that my card was already charged. The manager said that I was lying and I'm not a guest! Horrifying and unacceptable!
Therefore my review is slightly affected by the the unpleasantness of contacting the manager(in). But emotions to the side and trust me in my honest opinion.
In addition, I want to say that I had booked at the same time for the rest of the group at the hotel next door, STRANDGUT and there was no problem to agree during a single phone call to grant a free cancellation. I wish I could have stayed at STRANDGUT again - modern in terms of architecture and interiors and approach to the guest!
I've booked "strand-view" rooms and got a dead-end room with a "side-glimpse-strand-view" room. After some negotiations finaly got proper "beach-view" room. But got a chance to review the rooms not only one. Someone would call the hotel "vintage" but it is old and pretentious. 4 star - seriously! Everything was clean no doubts but old and old fashioned. Using AIRBNB I have a higher chance for nice real vintage for much less money.
Generally, I will never come back here and will recommend everyone to consider a stay carefully!

Additional comment:
I am so much very dissapointed with the response and lies provided in public. I just hope, that You will learn Your lesson and people will consider carefully whether it make sense to even think of staying with You.
This is a shame to St. Peter Ording!