Aalernhus hotel & spa

The staff is very friendly albeit sometimes a bit confused and not everyone speaks English. The facilities is however very nice with big rooms, cozy spa and a very nice lobby. We stayed over New Year’s Eve and was very happy during the stay.
The spot gets one star less just because I half of the hotel has a view of the parking spot. Not the worse but it’s good to know when you are booking.

This place is super comfy and the staff made us feel at home, warmly welcome, and spoiled. The food is delicious and we loved the spa! We can only recommend this place!

the check-in took ages. only one guy is working the reception

was very slow and he even pulled another guest first despite we were waiting longer.
they have no real decency you would expect from a 5-star hotel.

if more people are needed to check-in, even the local supermarket can easily open another checkout.

expect no help with your luggage whatsoever.
they claim to be a 5-star hotel which is weird.

WiFi is very slow in the rooms.
we had a room facing the pool and SPA. wasn’t that bad as it might sound.

the welcome desk is a handful. sometimes there are three people working and no guests. and sometimes there is a line of people and just one guy working the desk. clearly potential in ressource management by the hotel.

they love to discuss guest related information with each other that can be easily overheard by others. feels rude and not decent.

the room has no a/c. just a fake bezel with display you can select a temperature which has no effect. again: they claim 5stars.

as one might think: just open the windows and let cool air into the heated room: the first night we caught about 32 mosquitoes 🦟

we then understood why the white walls und ceiling in our room had tiny stains and dots standing out: the previous guest must have had the same struggle.
a mosquito net to slide into the door to the balcony would be great.

the gym spreads the vibes of an asylum: basement with close to the ceiling windows. older machines and white walls.

the dinner selection is good and the only reason for the 4-star review: some meat, fish and vegan. service is quick and waiters are friendly.
same with the breakfast buffet. they waiting staff goes above and beyond to create a welcoming atmosphere. kudos to them.

the room was OK. nothing fancy or extra providing a 5-star feeling. some parts were obviously restored and some shelfs were old design. weird mix.

the have no electric car chargers. again: weird for a 5-star hotel. I hope that changes soon.

overall it feels that the 5-star evaluation has been granted by the mere fact that they have a hair dryer and water kettle in the room.

the amenities and environment feel more like checking a box in a list to gather stars in a German DeHoGa catalog than actually provide a 5-star guest service, which is obviously not an item in the checklist.

Excellent. Absolutely excellent. The personnel who work at this hotel are exceptionally friendly, helpful and courteous. Everybody from the gardener to the receptionists, from the room cleaning staff to the bar tender - all of them are, without exception, polite and attentive. The hotel itself, refurbished to a high standard in 2012, is very tastefully decorated and comfortably furnished. Rooms are spacious with mini bar, safe for valuables and a lot of wardrobe and drawer space for clothes and belongings. Indoor Pool is a good size (often the photos of Hotel pools are taken with a wide angle lens which makes them appear huge on the hotel website but when you see them in reality they are about the size of a handkerchief - but this pool is well dimensioned) and the 2 saunas plus steam room are modern and clean. From the hotel it is about 1.5km to the centre of town (20 minutes walk) where a wooden walkway leads to the extensive beach and the Arche Noah. From there you can stroll along the beach for about 3km and then turn off the beach and walk back along the damm wall. A pleasant 8k afternoon stroll or else a good 8k run before breakfast which is also a joy in this Hotel. Great selection of beads, fresh buns, freshly squeezed orange juice, freshly made omelette in front of your eyes to name but a few of the breakfast highlights. This Hotel has certainly earned its 5 star rating.

Great location. And beautiful amenities. Staff is very nice.

very nice, been here now the second time. well worth it

Nice hotel, very friendly and welcoming staff. Dinner was really good and breakfast was amazing. The spa was nice too and we enjoyed our stay very much.