Romantik Hotel Walhalla in Osnabruck

On our way back from Berlin we stayed here – never again. At check-in they tried to charge more than their own website (only corrected after I insisted). The lounge bar was full, the restaurant overpriced (€9.50 for a simple glass of wine). Room comfort was poor: bad beds, useless pillows, no coffee/tea facilities. At check-out I was told they “could have brought a kettle” – with plain hot water only. This is not hospitality, just box-ticking.

On our way back from Berlin we stayed here – never again. At check-in they tried to charge more than their own website (only corrected after I insisted). The lounge bar was full, the restaurant overpriced (€9.50 for a simple glass of wine). Room comfort was poor: bad beds, useless pillows, no coffee/tea facilities. At check-out I was told they “could have brought a kettle” – with plain hot water only. This is not hospitality, just box-ticking.

We were ‘walk-in’ customers, whilst on our way from Sweden to Austria by car. We were first given a room at G/F level, tue room access was via the restaurant courtyard - nice room BUT suddenly having FOURTEEN (14) noisy people seated immediately in front of our room door is outrageous ! We asked for a room change and were moved to a 1/F level room: given the ambient warm temperatures and zero ventilation in the room, we opened the window only to have to listen to some staff members talking loudly nonstop - this at 11 pm !!! We did have an excellent dinner at the hotel restaurant - unfortunately our waiter had this drama-attitude - acting like a robot, talking to customers as if they are a burden - rather than him being aware that it us who enable him to have a salary - to add insult to injury - that-man didn’t even have the common garden courtesy of saying ‘thank you’ when given a nice tip. Thee is nothing ‘romantic’ about this hotel - the hardware is ok - it is the staff attitude that leaves a lot to be desired: cold, arrogant and with a very Teutonic attitude