PLAZA Hotel Gelsenkirchen in Gelsenkirchen

This hotel is a garbage fire. Literally. They set their kitchen on fire at 5AM. The front desk worker told me it was the second time in two weeks. Despite having all guests outside for nearly an hour while the fire department came, they didn't think to call in anyone who could turn the elevators back on. Not a fun trip back to the 10th floor on foot. They didn't offer anything to make up for their screw up. We also smelled burning bacon the next day, so I expect the second fire won't be the last.

Additional Issues
Rude staff member on check in and check out.
No AC(and no change in rate) despite advertising it.
Fans provided instead of air con broke.

Other information:
Hotel seems to be slowly being updated. I got lucky and got a finished floor. I saw some of the others and they seemed... not great.

The restaurant food and service were pretty good though.

Overall, I think the hotel could be nice, but they seem to be terribly managed. They seem to be trying to be open and undergo pretty extensive renovations and just not up to the task.

The hotel ignored my repeated messages as well as all messages and phone calls from *******. Even after I returned home, they still ignored both me and *******! DO NOT patronize this hotel. Even ******* couldn’t get a response from them. They should be removed from Expedias properties!