ibis Styles Mini-hotel

Don't book at this hotel.

We had made a reservation via booking. We were asked to pay upon arrival which we did (we checked in on 19.02.2024 at 19:10). We booked the hotel, given that they offer a Garage Parking. After we paid for the room, we were told that their parking lot was full and that we should search for a parking place on our own. We looked for more than 45' and we could find anything. Going to the room now. Entering the room there was a smell, possibly coming from the bathroom sink. I went to the reception and asked for another room since we could stay at the one they gave our due to the ugly smell. We also explained that we need a room with 2 single beds. They told us that they could change the room for us. Furthermore, in the rooms wasn't any slippers and neither provided they one with extra charge. Like how are we supposed to walk from the bath to the bed? Stepping barefoot on the carpet, where we walk with our shoes on??
And let's not forget the ugly smell of the room. 50 minitues after the check in, we checked out. We asked for a refund, since it wasn't our fault that the room wasn't inhabitable. The staff at the reception kept telling us they couldn't do anything about anything. They couldn't provide us with another room, they failed to let us know before payment, that a parking on there garage is limited and not possible for us at the given day and they failed to provide us with any solution. We had a long drive, we got there at 19:10 and we still had to search and go to another hotel due to the lack of cleaning, information beforehand regarding the lack of parking space and inability of the staff to provide us with any solution. We were working the next day and the cost us almost 2 hours of our rest. A full refund is the least they can do, after the hardship they put us through. I don't if we will get it, but it's a matter of priniciple, we didn't stay at the room.

I'm sorry, but you are lying. You never provided us with an alternative room. You said that there's nothing you can do for the smell in our room. It seems to me, that you didn't care about providing a solution, since you had already gotten the money for the room. And that's exactly the problem. The whole concept of owning or working at a hotel, is to provide hospitality. You failed completely to do this.

Unflexible and unresponsive